At a Glance
- Tasks: Lead product vision and strategy across digital, stores, CRM, and data domains.
- Company: Join Selfridges, a leading retail brand focused on innovation and customer experience.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Exciting opportunity to drive change in a fast-paced, omnichannel landscape.
- Why this job: Shape the future of retail with impactful product management and data strategies.
- Qualifications: Proven experience in product leadership and managing cross-functional teams.
The predicted salary is between 80000 - 100000 £ per year.
We are looking for an exceptional product leader to shape and drive the vision, strategy and roadmap across Selfridges' Digital, Stores, CRM, Clienteling, Stock and Data product domains. This is a broad, high-impact leadership role accountable for creating connected product experiences that improve customer outcomes, empower colleagues and unlock commercial value across channels.
Reporting into the Director of Product and Technology, you will ensure that product investment is aligned to business priorities, customer needs and operational excellence. You will connect vision to execution, bringing together business, technology, UX and data teams to deliver measurable outcomes through modern product management practices.
Role Responsibility
As Head of Product & Data, you will be accountable for defining and evolving the product vision, strategy, goals and KPIs across a complex omnichannel landscape. Your remit will cover digital product experiences, in-store and operational product capabilities, Customer loyalty and CRM platforms, clienteling tools, stock and inventory-related product development, and enterprise data products and platforms.
You will work closely with senior stakeholders across Product, Technology, Digital, Retail, Buying, Supply Chain, Customer, CRM, Data and the Executive team to prioritise investment that enables the Selfridges Strategy. You will champion a data-led, customer-centric approach and create the conditions for teams to deliver effectively in a heavily matrixed environment.
As Head of Product & Data you will:
- Define the vision, strategy, roadmap, goals and KPIs for the overall product and data portfolio, ensuring alignment with Selfridges' wider business, customer and technology strategy.
- Lead product discovery and prioritisation across Digital, Stores, Customer CRM, Clienteling, Stock and Data, balancing customer needs, colleague needs, technical opportunity and commercial value.
- Build and lead a high-performing product management capability, coaching and developing talent while creating clarity on accountabilities, ways of working and decision-making.
- Partner closely with technology, UX, analytics and business leaders to shape initiatives, define epics and outcomes, and ensure delivery is focused on measurable impact.
- Champion the voice of the customer and internal user, using insight, data and research to inform priorities, improve experiences and simplify complex processes.
- Own portfolio trade-offs, demand shaping and investment prioritisation, ensuring resources are focused on the highest-value opportunities and that roadmaps remain realistic and outcome-led.
- Establish strong partnerships with Retail, Buying, Supply Chain, Customer, Marketing/CRM, Data and Operations teams to connect front-end customer journeys with back-end operational capability.
- Ensure robust product practices across backlog management, story definition, acceptance criteria, testing, UAT, release readiness, adoption and benefit realisation.
- Drive the evolution of customer and data capabilities, including CRM, loyalty, clienteling and enterprise data platforms, to enable better personalisation, decision-making and operational insight.
- Define and lead data strategy Develop and lead data governance processes and across the business, liaising with data owners and stewards to identify, manage and maintain data entities and their use across multiple stakeholder groups.
- Define data quality management frameworks that meet data security, regulatory and privacy requirements.
- Oversee product development for store and stock-related capabilities, including inventory, in-store tools, fulfilment, buying, planning and forecasting, ensuring solutions support commercial performance and colleague efficiency.
- Use market, competitor and technology trends to inform strategy, encourage innovation and ensure Selfridges remains ambitious and pragmatic in how it evolves its product and data ecosystem.
The Ideal Candidate
- A strong product leader with experience defining strategy and leading product teams across complex, cross-functional domains.
- A proven coach and people leader, able to develop capability, create clarity and build high-performing teams in a matrixed organisation.
- Strong experience managing products through the full lifecycle, from discovery and business case through to delivery, launch, adoption and optimisation.
- Deep understanding of modern product management, including roadmap development, prioritisation, agile delivery, experimentation and outcome-based measurement.
- Experience of leading data teams and managing master data ensuring compliance and quality.
- Experience working across some or all of the following areas: digital product, retail or store technology, CRM, loyalty, clienteling, stock and inventory, data platforms, analytics or operational systems.
- Commercially minded and highly analytical, with confidence using data, insight and ROI to inform prioritisation and strategic decisions.
- Excellent stakeholder management, communication and influencing skills, with the ability to work effectively from executive level through to delivery teams.
- A natural collaborator with strong problem-solving skills, sound judgement and a passion for creating simple, effective and high-quality customer and colleague experiences.
- Able to operate strategically and tactically: setting direction, building strong teams, shaping demand and discovery, and guiding delivery from concept through to launch, adoption and continuous improvement.
- An experienced leader with experience in developing product management capability, embedding lean and agile ways of working, and strengthening how decisions are made through insight, evidence and clear accountability.
- Experience in a retail, omnichannel or multi-brand environment would be highly beneficial.
Head of Product & Data in London employer: Selfridges
Selfridges is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the forefront. As the Head of Product & Data, you will have the opportunity to lead high-impact initiatives that shape the future of retail, while benefiting from robust professional development programmes and a commitment to employee growth. Located in a vibrant environment, Selfridges offers unique advantages such as a strong focus on customer-centricity and data-driven decision-making, ensuring that your contributions directly enhance both customer experiences and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Product & Data in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us you’re genuinely interested in what we do at Selfridges, and come armed with questions that demonstrate your knowledge.
✨Tip Number 3
Practice your pitch! You need to be able to clearly articulate your vision and how it aligns with our goals. Keep it concise but impactful – we want to hear your passion!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show us you’re keen on the role. Plus, it’s just good manners!
We think you need these skills to ace Head of Product & Data in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Head of Product & Data role. Highlight your leadership in product strategy and data management, as these are key areas for us.
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use metrics and examples to demonstrate how you've driven product outcomes and improved customer experiences in previous roles. We love seeing tangible results!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can connect with teams and stakeholders, so a bit of your unique voice can go a long way in making your application stand out.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Selfridges!
How to prepare for a job interview at Selfridges
✨Know Your Product Vision
Before the interview, make sure you have a clear understanding of the product vision and strategy for the role. Research Selfridges' current product offerings and think about how you can contribute to their roadmap. Be ready to discuss your ideas on how to enhance customer experiences and drive commercial value.
✨Showcase Your Leadership Skills
As a Head of Product & Data, you'll need to demonstrate your ability to lead and develop high-performing teams. Prepare examples from your past experiences where you've successfully coached team members or navigated complex, cross-functional projects. Highlight your approach to building clarity and accountability within a matrixed organisation.
✨Data-Driven Decision Making
Since this role involves championing a data-led approach, be prepared to discuss how you've used data to inform product decisions in the past. Bring specific examples of how you've managed data quality and compliance, and how you've leveraged insights to prioritise initiatives that align with business goals.
✨Engage with Stakeholders
Strong stakeholder management is key for this position. Think about how you've effectively communicated and influenced various stakeholders in previous roles. Be ready to share strategies you've used to connect front-end customer journeys with back-end operational capabilities, ensuring everyone is aligned towards common objectives.
