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- Tasks: Provide expert advice on garment alterations and ensure a top-notch customer experience.
- Company: Join the iconic Selfridges team, known for its exceptional service.
- Benefits: Flexible hours, competitive pay, and a vibrant work environment.
- Why this job: Combine your sewing skills with customer service to make a real difference.
- Qualifications: Sewing machine experience and strong customer service skills required.
- Other info: Be part of a dynamic team in a fast-paced retail setting.
The predicted salary is between 13 - 16 £ per hour.
In this customer facing role, you will build great customer relationships by offering the best possible advice on the alterations of their chosen garment. Furthermore, as an expert in your field, you will use your expertise in garment construction and fabrics to naturally identify customers’ needs and alteration possibilities, further detailing cost and services available.
As a Fitter you will:
- Work as part of a team, focused on creating a memorable customer experience and ensuring that communication is open and clear.
- Carry out accurate fittings, by taking note of garment construction and fabric type and being aware of any alteration limitations these may cause.
- Be inspired by the brands, and keep knowledge of services / prices etc up to date to ensure good customer service.
- Manage customer feedback, handle customer complaints effectively whilst knowing when to refer them to a manager if necessary.
- Take pride in ensuring standards are adhered to everyday, keeping all workstations clean and tidy.
- Understand and follow health, safety and security procedures.
- Assist in the development of the alteration service to ensure it is utilising leading-edge processes to maintain service levels and expectations of the brand.
- Communicate openly with customers throughout the fitting process; giving them a clear understanding of the work that will be undertaken, to avoid potential refunds.
A bit about you:
- Excellent customer service and interpersonal skills, you will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
- Possess strong technical sewing skills.
- Be team orientated.
- Be resilient and adaptable, you will take your time to solve problems but also able to thrive at pace within a fast-paced environment, to a high standard.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business. This role works within a fully flexible rota including weekend working and occasional late nights, depending on the needs of the business.
Fitter/Alterations - 37.5 hours (Sewing Machine Experience Needed) in London employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fitter/Alterations - 37.5 hours (Sewing Machine Experience Needed) in London
✨Tip Number 1
Get to know the company before your interview! Research Selfridges and their values, especially around customer service and alterations. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your fitting skills! If you can, do a few mock fittings with friends or family. This will not only boost your confidence but also help you articulate your process during the interview, showcasing your technical sewing skills.
✨Tip Number 3
Be ready to share examples of how you've handled customer feedback in the past. Think of specific situations where you turned a complaint into a positive experience. This shows your resilience and adaptability, which are key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at Selfridges.
We think you need these skills to ace Fitter/Alterations - 37.5 hours (Sewing Machine Experience Needed) in London
Some tips for your application 🫡
Show Off Your Sewing Skills: Make sure to highlight your sewing machine experience in your application. We want to see how your technical skills can shine through, so don’t hold back on sharing any relevant projects or achievements!
Customer Service is Key: Since this role is all about building great customer relationships, let us know about your previous customer service experiences. Share specific examples of how you’ve positively engaged with customers and handled their needs.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid any fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Selfridges
✨Know Your Fabrics
Brush up on your knowledge of different fabrics and their properties. Being able to discuss how certain materials affect alterations will show your expertise and impress the interviewers.
✨Customer Service Scenarios
Prepare for role-play scenarios where you might need to handle customer complaints or feedback. Think about how you would communicate clearly and effectively, ensuring a positive experience for the customer.
✨Showcase Your Sewing Skills
Bring along examples of your previous work or be ready to discuss specific projects you've completed. This will give the interviewers a tangible sense of your technical sewing skills and attention to detail.
✨Teamwork Matters
Be ready to talk about your experiences working in a team. Highlight how you’ve contributed to a positive team environment and how you can adapt to different roles within a fast-paced setting.
