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- Tasks: Lead and motivate your team to exceed sales targets and enhance customer experience.
- Company: Join a renowned retail brand known for its dynamic and collaborative environment.
- Benefits: Competitive salary, employee discounts, and opportunities for personal growth.
- Why this job: Make a real impact in a fast-paced retail environment while developing your leadership skills.
- Qualifications: Retail experience, strong communication skills, and a passion for customer service.
- Other info: Flexible role with opportunities for career advancement and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights.
- Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise.
- Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within Selfridges.
- Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available.
- Act upon information and feedback from across the business e.g. spotlight, engagement survey and team member feedback to name a few.
- Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures.
- Achieve stock loss KPI through effective management of procedures, stockless action plan and team member training.
- Liaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellers.
- Keep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvements.
Qualifications
- Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance.
- Collaborative. Building relationships is one of your strengths. Whether it’s with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance of working together.
- A retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunities.
- A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike.
- A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change.
- Adaptable. Prioritising is one of your skills and you know how to keep your team calm and focused in times of change.
- Proactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its success.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Department Manager - Lower Ground, Home in London employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager - Lower Ground, Home in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, don’t just talk about your experience—demonstrate it. Bring examples of your work or share success stories that highlight your achievements.
✨Tip Number 3
Be proactive! If you see a company you love, reach out directly. Don’t wait for a job posting—send them a message expressing your interest and how you can add value. We love seeing initiative!
✨Tip Number 4
Keep learning! Stay updated on industry trends and skills that are in demand. Whether it’s through online courses or workshops, showing that you’re committed to personal growth can really set you apart from the competition.
We think you need these skills to ace Department Manager - Lower Ground, Home in London
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your love for retail shine through! Share specific examples of how you've motivated teams or exceeded sales targets in the past. We want to see that you’re not just a number-cruncher but someone who genuinely cares about customer experience and team success.
Be Collaborative: Highlight your ability to build relationships in your application. Whether it’s with your team or concession partners, we value collaboration. Mention any experiences where you’ve worked together with others to drive performance or implement positive changes.
Demonstrate Leadership Skills: We’re looking for leaders who can inspire and motivate their teams. In your application, share stories of how you’ve coached team members or recognised talent. Show us how you lead by example and create unique development plans for your team.
Tailor Your Application: Make sure to tailor your application to the job description. Use keywords from the posting, like 'commercially minded' and 'adaptable'. This shows us that you understand what we’re looking for and that you’re serious about joining our team. Don’t forget to apply through our website!
How to prepare for a job interview at Selfridges
✨Know Your Numbers
As a Department Manager, you'll need to demonstrate your commercial mindset. Brush up on key metrics like sales targets and stock levels. Be ready to discuss how you've used data in the past to drive performance and make informed decisions.
✨Showcase Your Leadership Style
Prepare examples of how you've motivated and developed your team in previous roles. Think about specific instances where you provided feedback or coaching that led to improved performance. This will show your potential employer that you're not just a manager, but a true leader.
✨Emphasise Collaboration
This role requires strong relationships with various stakeholders. Be prepared to talk about how you've successfully collaborated with teams or partners in the past. Highlight any initiatives where teamwork led to positive changes or outcomes.
✨Be Adaptable and Proactive
In a fast-paced retail environment, adaptability is key. Share examples of how you've managed change or prioritised tasks effectively. Discuss your approach to planning ahead for busy periods, ensuring your team stays focused and calm during transitions.
