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- Tasks: Lead the Accessories Hall team to exceed sales targets and enhance customer experience.
- Company: Join the iconic Selfridges team, known for its vibrant retail environment.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Why this job: Be a part of a dynamic team that values collaboration and innovation.
- Qualifications: Retail experience and strong leadership skills are essential.
- Other info: Fixed term role until February 2026 with potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
As a Department Manager you will:
- Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights.
- Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise.
- Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within Selfridges.
- Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available.
- Act upon information and feedback from across the business e.g. spotlight, engagement survey and team member feedback to name a few.
- Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures.
- Achieve stock loss KPI through effective management of procedures, stockless action plan and team member training.
- Liaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellers.
- Keep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvements.
A bit about you:
- Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance.
- Collaborative. Building relationships is one of your strengths. Whether it’s with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance of working together.
- A retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunities.
- A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike.
- A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change.
- Adaptable. Prioritising is one of your skills and you know how to keep your team calm and focused in times of change.
- Proactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its success.
This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Department Manager - Accessories Hall in London employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager - Accessories Hall in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections we make, the better our chances of landing that dream job.
✨Tip Number 2
Practice makes perfect! Before any interview, we should run through common questions and scenarios. Role-playing with a friend can help us feel more confident and ready to impress.
✨Tip Number 3
Show off your personality! When we get the chance to meet potential employers, let our true selves shine. Being authentic can set us apart from the crowd and make a lasting impression.
✨Tip Number 4
Don’t forget to follow up! After an interview, we should send a quick thank-you note. It shows our appreciation and keeps us fresh in their minds. Plus, it’s a great way to reiterate our interest in the role!
We think you need these skills to ace Department Manager - Accessories Hall in London
Some tips for your application 🫡
Show Your Commercial Mindset: When writing your application, make sure to highlight your understanding of numbers and how you plan to achieve sales targets. We want to see that you can identify opportunities and risks, just like you would in the role!
Emphasise Collaboration: We love a team player! In your application, mention any experiences where you've built strong relationships with colleagues or partners. Show us how you can work together to drive performance and initiate positive change.
Demonstrate Your Retail Expertise: Make sure to include examples of your experience in fast-paced retail environments. We’re looking for someone who brings passion and knowledge to the table, so share how you've generated ideas and implemented plans in previous roles.
Be a Leader in Your Application: Your application should reflect your leadership style. Talk about how you've motivated and inspired teams in the past, and how you’ve provided coaching to drive performance. We want to see that you lead by example!
How to prepare for a job interview at Selfridges
✨Know Your Numbers
As a Department Manager, you'll need to demonstrate your commercial acumen. Brush up on key metrics related to sales targets, stock levels, and market trends. Be ready to discuss how you would use this data to drive performance in your department.
✨Showcase Your Leadership Style
Prepare examples of how you've motivated teams in the past. Think about specific situations where you provided coaching or feedback that led to improved performance. Highlight your ability to lead by example and inspire others.
✨Collaborate and Communicate
Since building relationships is crucial, think of instances where you've successfully collaborated with others. Be prepared to discuss how you would work with concession partners and other departments to achieve common goals.
✨Be Adaptable and Proactive
Demonstrate your ability to prioritise and stay calm under pressure. Share examples of how you've planned for busy periods or changes in the business. Show that you're not just reactive but also proactive in ensuring success.
