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- Tasks: Lead operational improvement projects across multiple stores to enhance customer and team experiences.
- Company: Join a leading retail brand known for innovation and excellence.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Why this job: Make a real impact in retail by driving change and improving processes.
- Qualifications: Experience in retail operations and strong analytical skills required.
- Other info: Dynamic role with opportunities to collaborate across various functions.
The predicted salary is between 36000 - 60000 £ per year.
As a Central Operations Manager, you will use your unique understanding of retail and the wider business to successfully manage and embed operational improvement projects across our 4 stores, which enhance our customer and team member experience.
As a Central Operations Manager You Will:
- Oversee the delivery of improvement projects, managing the formulation of new processes, seeking input and advice from stakeholders across the business, and providing post-launch support and amendments.
- Conduct quantitative and qualitative analysis to assess current processes and identify challenges and root causes.
- Consider all possible areas of risk and impact with a process, foresee challenges, and provide opportunities to mitigate.
- Collaborate with and influence functions where necessary, gaining all relevant inputs required to develop a robust process and land it successfully as a new way of working.
- Present findings to teams and senior leaders, creating powerful presentations in PowerPoint and communicating the business case and change effectively.
How You’ll Do It…you Will Be:
- A self-motivated multitasker, managing multiple projects at a time and driving them forward.
- Skilled in PowerPoint, able to summarise and simplify complex challenges for clarity.
- Analytical, with an excellent working knowledge of Excel.
- Naturally pragmatic and solutions orientated, able to see risks and opportunities within processes and offer solutions.
- Collaborative, building relationships across various functions and stakeholders to simplify ways of working, confident in taking the lead and influencing where necessary.
- A great communicator with excellent influencing and negotiating skills, building professional, lasting relationships at all levels.
- A retail expert with in-depth knowledge of both front and back of house operations and procedures.
- Commercially astute, with a successful track record in achieving targets and objectives, delivering excellence.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Central Operations Manager in London employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Nail that interview prep! Research the company and its culture, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and prepare some thoughtful questions to ask them too.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. This is your chance to demonstrate your analytical prowess and problem-solving abilities in action.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Central Operations Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Central Operations Manager role. Highlight your experience in managing operational improvement projects and your understanding of retail. We want to see how your skills align with what we're looking for!
Showcase Your Analytical Skills: Since this role requires a strong analytical mindset, don’t forget to mention your experience with quantitative and qualitative analysis. Share examples of how you've identified challenges and implemented solutions in previous roles. We love seeing those problem-solving skills in action!
Power Up Your Presentation Skills: As a Central Operations Manager, you'll need to present ideas clearly. Include any relevant experience you have with PowerPoint presentations and communicating complex information simply. We’re keen to know how you’ve influenced teams or senior leaders in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at Selfridges
✨Know Your Retail Inside Out
Make sure you brush up on your retail knowledge, especially the front and back of house operations. Be ready to discuss how your experience aligns with the role and how you can bring improvements to the stores.
✨Master Your Presentation Skills
Since you'll need to present to senior leaders, practice creating clear and impactful PowerPoint presentations. Focus on summarising complex information so it’s easy for anyone to grasp, and rehearse your delivery to build confidence.
✨Be a Problem Solver
Prepare to discuss specific examples where you've identified challenges and implemented solutions in previous roles. Highlight your analytical skills and how you’ve used data to drive operational improvements.
✨Build Relationships
Showcase your collaborative nature by sharing experiences where you’ve worked across different functions. Emphasise your ability to influence stakeholders and how you’ve successfully navigated complex team dynamics.
