Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage product knowledge to enhance sales.
- Company: Join Ralph Lauren, a leading brand in womenswear with a focus on excellence.
- Benefits: Competitive pay, employee discounts, and opportunities for personal growth.
- Other info: Flexible role with opportunities to learn and grow in a vibrant retail environment.
- Why this job: Be a part of a dynamic team that inspires and motivates others while building customer relationships.
- Qualifications: Strong communication skills and a passion for fashion and sales.
The predicted salary is between 25000 - 32000 £ per year.
As Brand Specialist you will:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
- Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives, and other info to help drive sales, discerning product knowledge and cascading this information through training.
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.
- Understand and follow health and safety procedures and security procedures, playing an active role in preventing stock loss.
- Adapt to the challenges that vary from day to day. A flexible role may require you to work on different departments, bringing your service excellence and collaborative spirit with you.
- Build and develop your own client base, using exceptional service skills to nurture customer relationships that you will maintain through your unique personal service.
A bit about you:
- All over the numbers: you will be set sales, CRM, and NPS targets—if you haven’t had much exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products, this combination will enable you to deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed—whether about successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team, available for requests, queries, or coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role; however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist (Supervisor) - Ralph Lauren, Womenswear in London employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist (Supervisor) - Ralph Lauren, Womenswear in London
✨Tip Number 1
Get to know the brand inside out! Dive deep into Ralph Lauren's history, values, and product lines. This knowledge will not only help you in interviews but also show your genuine passion for the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—definitely a win!
✨Tip Number 3
Practice your pitch! Be ready to share your experiences and how they align with the role of Brand Specialist. Highlight your customer service skills and any sales achievements to stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and makes it easier for us to find you.
We think you need these skills to ace Brand Specialist (Supervisor) - Ralph Lauren, Womenswear in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for Ralph Lauren and womenswear shine through. We want to see how much you love the brand and how you can share that passion with our customers.
Highlight Your Experience: Make sure to include any relevant experience you have in retail or customer service. We’re looking for examples of how you've delivered exceptional service or handled complaints effectively—this will really make your application stand out!
Be a Team Player: Since collaboration is key in this role, mention any experiences where you’ve worked well with others. We want to know how you can motivate and excite your colleagues while sharing your product knowledge.
Tailor Your Application: Don’t forget to tailor your application to the job description! Use keywords from the listing to show us you understand what we’re looking for. And remember, applying through our website is the best way to get your foot in the door!
How to prepare for a job interview at Selfridges
✨Know Your Brand Inside Out
Before the interview, dive deep into Ralph Lauren's womenswear line. Familiarise yourself with their latest collections, brand values, and any recent news. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you managed complaints or created memorable experiences for customers. This will demonstrate your ability to handle challenges and maintain high service standards.
✨Be Ready to Discuss Sales Targets
Since the role involves meeting sales, CRM, and NPS targets, be prepared to discuss your experience with these metrics. If you haven't worked directly with them, express your eagerness to learn and share how you've used data to drive results in previous roles.
✨Emphasise Team Collaboration
Highlight your collaborative spirit by sharing examples of how you've motivated and trained colleagues in the past. Discuss how you keep your team informed about successes and challenges, as this aligns perfectly with the expectations of a Brand Specialist.