At a Glance
- Tasks: Deliver exceptional customer service and manage product knowledge to enhance sales.
- Company: Join a prestigious brand at Selfridges, known for luxury menswear.
- Benefits: Competitive salary with additional benefits in a dynamic retail environment.
- Other info: Flexible role with opportunities for personal growth and development.
- Why this job: Be a leader in a vibrant team and create memorable shopping experiences.
- Qualifications: Strong communication skills and a passion for retail and customer service.
The predicted salary is between 30000 - 40000 € per year.
As Brand Specialist you will:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
- Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales.
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.
- Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service.
A bit about you:
- All over the numbers. You will be set sales, CRM, and NPS targets...to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist (Supervisor) - Menswear (Dunhill) in London employer: Selfridges
At Selfridges, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and personal growth. As a Brand Specialist (Supervisor) in our Menswear department, you will not only have the opportunity to develop your skills in customer service and sales but also enjoy competitive benefits and a supportive environment that encourages innovation and excellence. Located in the heart of London, you'll be part of a dynamic team dedicated to creating memorable shopping experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Specialist (Supervisor) - Menswear (Dunhill) in London
✨Tip Number 1
Get to know the brand inside out! Research Dunhill's history, values, and latest collections. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Practice your pitch! Prepare a short, engaging introduction about yourself that highlights your experience and enthusiasm for the role. This will help you make a memorable first impression during interviews or networking opportunities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team at Dunhill.
We think you need these skills to ace Brand Specialist (Supervisor) - Menswear (Dunhill) in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for menswear and the Dunhill brand shine through. We want to see how excited you are about delivering exceptional service and sharing product knowledge with customers.
Be Specific About Your Experience:Don’t just list your previous jobs; tell us about specific experiences where you’ve excelled in sales or customer service. We love hearing about those moments when you went above and beyond to create a memorable experience for customers.
Highlight Your Team Spirit:As a Brand Specialist, collaboration is key! Make sure to mention any instances where you’ve worked closely with colleagues to achieve a common goal. We’re looking for team players who can motivate and inspire others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Selfridges
✨Know Your Brand Inside Out
As a Brand Specialist, it's crucial to have an in-depth understanding of Dunhill's menswear line. Research the latest collections, key products, and brand history. This knowledge will not only impress your interviewers but also help you answer questions confidently and demonstrate your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you've handled complaints or gone above and beyond for a customer. This will highlight your ability to create memorable experiences and manage challenges effectively, which is key for this role.
✨Demonstrate Your Leadership Qualities
Since you'll be expected to motivate and excite your colleagues, come prepared with examples of how you've inspired others in previous roles. Discuss any training or mentoring experiences you've had, as well as how you’ve contributed to team success. This will show that you're ready to take on a supervisory role.
✨Be Ready to Discuss Sales and Data
Familiarise yourself with sales metrics and customer relationship management (CRM) concepts. Even if you haven't worked directly with data before, showing curiosity and a willingness to learn will impress your interviewers. Prepare to discuss how you can use data to drive sales and improve customer service.
