At a Glance
- Tasks: Deliver exceptional customer service and manage product knowledge to enhance sales.
- Company: Join the iconic Selfridges team with a vibrant and dynamic culture.
- Benefits: Competitive pay, employee discounts, and opportunities for personal growth.
- Other info: Flexible role with opportunities to work across different departments.
- Why this job: Be a leader in a fast-paced environment and inspire others while building customer relationships.
- Qualifications: Strong communication skills and a passion for retail and customer service.
The predicted salary is between 25000 - 32000 £ per year.
As Brand Specialist you will deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise. Excite and motivate other colleagues in your department by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales.
Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards. Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss. Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
Build and develop your own client base using your exceptional service skills to nurture customer relationships that you will maintain through your unique personal service.
A bit about you:
- All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first-hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries or coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist (Supervisor) - Men's Designer Street in London employer: Selfridges
At Selfridges, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Brand Specialist in our Men's Designer Street department, you will not only have the opportunity to develop your skills through comprehensive training and mentorship but also enjoy a dynamic environment where your contributions directly impact customer experiences and sales success. With a commitment to employee growth and a focus on collaboration, working at Selfridges means being part of a team that values innovation, service excellence, and personal development.
