At a Glance
- Tasks: Deliver exceptional customer service and manage product knowledge to enhance the shopping experience.
- Company: Join Burberry, a leading luxury brand known for its innovative approach in childrenswear.
- Benefits: Competitive salary, benefits package, and opportunities for personal growth.
- Other info: Flexible role with opportunities to work across different departments and develop your career.
- Why this job: Be a part of a dynamic team that inspires and motivates others while building customer relationships.
- Qualifications: Strong communication skills and a passion for sales and service.
The predicted salary is between 30000 - 40000 £ per year.
As Brand Specialist you will:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
- Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales.
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.
- Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service.
A bit about you:
- All over the numbers. You will be set sales, CRM, and NPS targets...to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist (Supervisor) - Burberry, Childrenswear in London employer: Selfridges
At Burberry, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and personal growth. As a Brand Specialist (Supervisor) in our London location, you will benefit from competitive salaries, comprehensive training programmes, and the opportunity to build lasting relationships with customers while working with a prestigious brand. Join us to be part of a team that values your contributions and encourages you to excel in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Specialist (Supervisor) - Burberry, Childrenswear in London
✨Tip Number 1
Get to know the brand inside out! Dive deep into Burberry's history, values, and latest collections. This knowledge will not only impress during interviews but also help you connect with customers and colleagues alike.
✨Tip Number 2
Practice your communication skills! Whether it's sharing product stories or training your team, being a great communicator is key. Try role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Show your passion for customer service! Think of examples where you've gone above and beyond for a customer. This will demonstrate your commitment to delivering exceptional service, which is crucial for the Brand Specialist role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to take on the challenges that come with the role.
We think you need these skills to ace Brand Specialist (Supervisor) - Burberry, Childrenswear in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Burberry brand shine through. We want to see how much you love the products and how you can share that passion with customers.
Tailor Your Experience:Make sure to highlight any relevant experience you have in retail or customer service. We’re looking for examples of how you've delivered exceptional service or trained others, so don’t hold back!
Be Data Savvy:Since we’re all about numbers, mention any experience you have with sales targets or customer relationship management. If you’re keen to learn more about these areas, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Selfridges
✨Know Your Brand Inside Out
Before the interview, dive deep into Burberry's history, values, and current collections, especially in childrenswear. Being able to discuss specific products and their unique features will show your passion and knowledge, making you stand out as a candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you turned a complaint into a positive experience or built strong relationships with customers. This will demonstrate your ability to create memorable experiences, which is key for this role.
✨Be Ready to Discuss Sales Targets
Since the role involves meeting sales, CRM, and NPS targets, come prepared to talk about your experience with these metrics. If you haven't worked directly with them, express your eagerness to learn and share any relevant experiences that showcase your analytical skills and curiosity.
✨Emphasise Your Team Spirit
Collaboration is crucial in this role, so think of examples where you've successfully worked with a team. Highlight how you’ve motivated colleagues or shared knowledge to drive sales. This will show that you're not just a great individual contributor but also a supportive team player.
