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For Companies At a Glance
- Tasks: Create extraordinary customer experiences and manage appointments at Selfridges.
- Company: Join the iconic Selfridges team known for exceptional service.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in a vibrant environment.
- Why this job: Be the go-to expert for beauty trends and make a real impact on customer satisfaction.
- Qualifications: Great communication skills and a passion for beauty and customer service.
- Other info: Dynamic role with a chance to learn and adapt across various departments.
The predicted salary is between 24000 - 36000 £ per year.
A bit about the role
As a Receptionist, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges. Customer service is at the heart of what you do, you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.
As a Receptionist you will:
- Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs.
- Book appointments, check clients in, offer our online services, manage the diary.
- Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area.
- Adapt to the challenges that vary from day to day.
- A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors.
- Follow health, safety and security procedures, and play an active role in preventing stock loss.
A bit about you
- A great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
- Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training.
- Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
- Great Industry Knowledge around Beauty.
- Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
- An example of our values, a reliable and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Beauty Insider - Receptionist in London employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Beauty Insider - Receptionist in London
✨Tip Number 1
Get to know the company inside out! Research Selfridges, their products, and the latest trends in beauty. This way, when you walk into that interview, you’ll be able to chat confidently about what makes them special.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to handle different customer scenarios. Being able to demonstrate your problem-solving skills and adaptability will really impress during the interview.
✨Tip Number 3
Show off your passion for beauty! Bring along examples of how you stay updated on industry trends, whether it’s through social media, blogs, or attending events. This will show that you’re not just knowledgeable but genuinely interested in the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Selfridges team and ready to deliver extraordinary experiences.
We think you need these skills to ace Beauty Insider - Receptionist in London
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for beauty shine through! Share your experiences and knowledge about the latest trends and products. We want to see that you’re genuinely excited about the role and the industry.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience in your application. We’re looking for someone who can engage with all types of customers, so share examples of how you've gone above and beyond to create memorable experiences.
Be Adaptable and Flexible: In your application, mention your ability to adapt to different situations and challenges. We value flexibility, so if you have examples of how you've successfully handled changing demands, be sure to include them!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Selfridges!
How to prepare for a job interview at Selfridges
✨Know Your Stuff
Before the interview, dive deep into Selfridges' offerings. Familiarise yourself with their latest products, events, and services. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Receptionist, you'll be engaging with a diverse range of customers. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios with a friend to refine your responses and ensure you can adapt to different customer needs.
✨Emphasise Your Flexibility
Highlight your adaptability during the interview. Share examples from past experiences where you've successfully handled unexpected challenges or taken on additional responsibilities. This will demonstrate that you're ready to embrace the dynamic nature of the role.
✨Be Ready for Feedback
Selfridges values constructive feedback, so be prepared to discuss how you've used feedback to improve your service in previous roles. Think of specific instances where you've turned customer feedback into actionable improvements, showcasing your commitment to excellence.
