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- Tasks: Deliver exceptional client experiences and manage bookings with a warm, welcoming approach.
- Company: Join the iconic Selfridges team known for its premium service and vibrant culture.
- Benefits: Flexible shifts, competitive pay, and opportunities to grow in a dynamic retail environment.
- Other info: Join a supportive team where your contributions make a real difference.
- Why this job: Be the face of luxury service and create memorable moments for high-profile clients.
- Qualifications: Strong communication skills and experience in customer-facing roles are essential.
The predicted salary is between 30000 - 40000 ÂŁ per year.
The NEW Destination Concierge Consultant plays a key role in delivering a seamless, elevated client journey by combining Front of House reception responsibilities with concierge‑level service. This role acts as a central point of contact for clients, partners and internal teams, ensuring exceptional service delivery, operational excellence, and personalised experiences in line with Selfridges Values.
You will:
- Client Experience
- Deliver a warm, genuine welcome to all clients and guests, including VSP, VVSPs and PS clientele and support high‑profile and special occasion visits.
- Manage client check‑ins at Personal Shopping and act as a knowledgeable and proactive point of contact for client enquiries, both in person and remotely.
- Inbox and Enquiry Management
- Manage and respond to shared inbox enquiries and phone calls in a timely manner.
- Handle high volume correspondence during peak trading periods, newsletter launches and events.
- Appointments, Booking and Standards
- Coordinate Personal Shopping room bookings and appointment calendars as well as manage walk‑in requests, initial consultations and referrals.
- Ensure suite standards are maintained and that any defects or issues are reported to management and resolved promptly.
- Support in reservations for the F&B areas collaborating effectively with the operator so the journey for our guests is seamless.
- Concierge and Partnership Support
- Manage client shopping requests, referrals from hotel concierges and other external partners and any other ad‑hoc requests with professionalism.
- Support partnership initiatives with internal or external brands.
- Operational and Administrative Support
- Provide operational and administrative support including coordinating same‑day delivery services, dispatch queries and client collections.
- Manage product requests, alterations, courier services and shopping deliveries.
- Maintain trackers and complete opening and closing checklists.
- Support the delivery of end‑of‑day and weekly reporting.
- Events Support
- Support the events team with administrative tasks such as guest confirmations and communications.
- Provide on‑the‑day support, such as managing guest flow, to ensure a smooth and premium client experience.
- Be flexible to work shifts aligned with NEW Destination opening hours, and on occasion available to stay until the destination closes, such as to support events in the space.
How you'll do it…you will be:
- Warm and approachable, with strong interpersonal skills and a focus on building and growing relationships.
- Excellent verbal and written communication and stakeholder management skills, with a collaborative and engaging approach.
- Professional and discreet, with proven experience working in a customer‑facing environment with high‑net‑worth clients.
- Highly organised, efficient, and detail‑oriented with strong administrative skills.
- Adaptable and resourceful, with strong multi‑tasking and prioritisation skills.
- Proactive and customer‑focused, looking for ways to elevate the client experience and ensure they receive exceptional customer service.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake and department location, which may change from time to time, according to the needs of the business.
40 Duke Concierge Consultant in London employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 40 Duke Concierge Consultant in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Selfridges and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Concierge Consultant, you'll be interacting with high-profile clients. Role-play common scenarios with friends or family to boost your confidence and refine your communication style.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you've successfully managed multiple tasks or handled high-pressure situations. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the job. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace 40 Duke Concierge Consultant in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values at Selfridges.
Tailor Your Application: Make sure to customise your application for the Concierge Consultant role. Highlight your relevant experience and skills that align with the job description, especially your customer service expertise and ability to manage client relationships.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Selfridges
✨Know the Client Experience Inside Out
Familiarise yourself with the key responsibilities of the role, especially around client interactions. Think about how you can deliver a warm welcome and manage high-profile visits. Prepare examples from your past experiences that showcase your ability to create exceptional client journeys.
✨Master the Art of Communication
Since this role involves a lot of communication, practice articulating your thoughts clearly and confidently. Be ready to discuss how you've handled enquiries and managed correspondence in previous roles. Highlight your verbal and written skills, as they will be crucial in this position.
✨Showcase Your Organisational Skills
This job requires strong administrative abilities, so come prepared to discuss how you stay organised. Share specific tools or methods you use to manage appointments and bookings efficiently. You might even want to bring a sample of a tracker or checklist you've used in the past.
✨Demonstrate Flexibility and Adaptability
The role demands a proactive approach and the ability to adapt to changing situations. Think of examples where you've successfully juggled multiple tasks or adapted to unexpected challenges. This will show your potential employer that you're ready for the dynamic environment at Selfridges.