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- Tasks: Lead the Service Operations team to ensure top-notch service delivery and customer satisfaction.
- Company: A leading retail company in Leicester with a focus on service excellence.
- Benefits: Competitive salary, great benefits, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in customer experience.
- Qualifications: ITIL accreditation and experience in retail service delivery required.
- Other info: Collaborative environment with a strong emphasis on teamwork and communication.
The predicted salary is between 36000 - 60000 £ per year.
A leading retail company in Leicester seeks a Senior Service Operations Manager to oversee Service Excellence within the Service Operations team. This role requires ITIL accreditation and experience in retail service delivery, with a strong focus on customer satisfaction.
The candidate will manage the Service Desk, incident management, and quality control while fostering teamwork and communication across various departments. Competitive salary and benefits included.
Senior Service Operations Leader – ITIL & Service Desk in Leicester employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Operations Leader – ITIL & Service Desk in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and ITIL space. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by practising common questions related to service operations and customer satisfaction. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience in managing service desks and incident management.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've fostered teamwork and communication in previous roles. This will demonstrate your ability to manage a diverse team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Service Operations Leader – ITIL & Service Desk in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your ITIL accreditation and relevant experience in retail service delivery. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about service excellence and how you can contribute to our team. Keep it engaging and personal – we love to see your personality come through.
Showcase Teamwork Skills: Since this role involves fostering teamwork and communication, make sure to include examples of how you've successfully collaborated with others in previous roles. We value strong team players who can bring people together!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Selfridges
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in previous roles, especially in service delivery and incident management. This will show that you’re not just familiar with the framework but can also implement it effectively.
✨Showcase Your Retail Experience
Since this role is in a retail company, highlight your experience in retail service delivery. Prepare examples of how you've improved customer satisfaction in past positions. This will demonstrate your understanding of the unique challenges in the retail sector and how you can contribute to their success.
✨Emphasise Teamwork and Communication
The job requires fostering teamwork across departments, so be prepared to share specific instances where you've successfully collaborated with others. Discuss how you’ve resolved conflicts or improved communication within teams, as this will illustrate your leadership skills and ability to create a positive work environment.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the company's service operations strategy and how they measure service excellence. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
