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- Tasks: Support hardware and software issues for on-site technology, ensuring smooth operations.
- Company: Join a dynamic team focused on delivering exceptional tech support.
- Benefits: Flexible working hours, travel opportunities, and a collaborative work environment.
- Why this job: Be the go-to tech guru and make a difference in users' daily experiences.
- Qualifications: Strong analytical skills and experience with MS Exchange Server and Windows.
- Other info: Opportunity for growth and development in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
Hardware and software related issues with the day to day on-site front and back-office support requirements. This is an internal customer facing role whereby you will be the first point of contact and support any issues relating to on-site end user technology issues or requests (including tills, desktops, phones and mobile devices as well as end user software).
You will:
- Be flexible to work alternative weekends with occasional travel to regional stores and sites
- Work collaboratively with other Service Delivery teams to ensure that incidents and problems are efficiently and effectively dealt with
- Provide 1st knowledge sharing and collaborative team working
- Strong analytical skills and decision-making skills alongside excellent planning and organisational skills
- Ability to communicate technical information in a clear and concise manner to non-technical stakeholders
- Experience of MS Exchange Server, MS Outlook and Windows
In Store Tech Analyst employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Store Tech Analyst
✨Tip Number 1
Get to know the company inside out! Research their tech stack and understand how they handle hardware and software issues. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with non-technical stakeholders, make sure you can explain complex tech issues in simple terms. Try explaining a tech problem to a friend or family member who isn’t tech-savvy.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to tackle those tech challenges head-on!
We think you need these skills to ace In Store Tech Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with hardware and software support. We want to see how you've tackled tech issues in the past, especially in customer-facing roles. Don’t forget to mention any relevant tools or systems you’ve worked with!
Show Off Your Communication Skills: Since this role involves explaining technical stuff to non-techies, we need to see your ability to communicate clearly. Use examples in your application that demonstrate how you've successfully conveyed complex information in a simple way.
Highlight Your Flexibility: We value flexibility, especially since the job requires working alternative weekends and occasional travel. Make sure to mention your availability and any previous experiences where you adapted to changing schedules or locations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Selfridges
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware and software, especially the tools mentioned in the job description like MS Exchange Server and Windows. Be ready to discuss common issues and solutions you've encountered in previous roles.
✨Practice Your Communication Skills
Since this role involves explaining technical information to non-technical stakeholders, practice how you would simplify complex concepts. Consider role-playing with a friend or family member to get comfortable with this.
✨Show Your Flexibility
Be prepared to discuss your availability for working alternative weekends and any travel requirements. Highlight any past experiences where you’ve had to adapt your schedule to meet business needs.
✨Demonstrate Team Collaboration
Think of examples from your past work where you collaborated with other teams to solve problems. Be ready to share these stories, as teamwork is key in this role. Emphasise your ability to share knowledge and support your colleagues.
