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For Companies At a Glance
- Tasks: Deliver exceptional customer service and share product knowledge to create memorable experiences.
- Company: Join a leading beauty retailer known for its vibrant culture and commitment to excellence.
- Benefits: Competitive salary, benefits package, and opportunities for personal growth.
- Why this job: Be a part of an exciting team that inspires others and drives sales through passion.
- Qualifications: Strong communication skills and a desire to learn about sales and customer relationships.
- Other info: Flexible role with opportunities to work across different departments and grow your career.
The predicted salary is between 36000 - 60000 £ per year.
Job Introduction
As Brand Specialist you will:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
- Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales.
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.
- Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Build and develop your own client base using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service.
A bit about you:
- All over the numbers. You will be set sales, CRM, and NPS to name a few. So even if you haven't had much first-hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries or coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist in England employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist in England
✨Tip Number 1
Get to know the brand inside out! Dive into their products, values, and latest news. This way, when you chat with them, you can show off your knowledge and passion, making you stand out as a candidate who truly cares.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. Ask them about their experiences and any tips they might have. This not only gives you insider info but also shows your genuine interest in the company.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and sales. Think of examples from your past experiences that highlight your skills. We want you to be ready to impress with real-life stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Let’s get you that Brand Specialist role!
We think you need these skills to ace Brand Specialist in England
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the beauty industry shine through. We want to see how excited you are about our products and how you can share that passion with customers and colleagues alike.
Tailor Your Experience: Make sure to highlight any relevant experience you have in retail or customer service. We love seeing how you've handled challenges and delivered exceptional service in the past, so don’t hold back!
Be a Team Player: Since collaboration is key in this role, mention any experiences where you’ve worked well with others. We’re looking for someone who can motivate and inspire their team, so show us how you’ve done that before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Selfridges
✨Know Your Brand Inside Out
As a Brand Specialist, it's crucial to have an in-depth understanding of the products you'll be representing. Research the brand's history, values, and latest offerings. Be prepared to discuss how these elements can enhance customer experience and drive sales.
✨Showcase Your Communication Skills
Since this role requires you to inspire and train your colleagues, practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you've successfully communicated product knowledge or motivated a team.
✨Demonstrate Your Customer Service Expertise
Prepare to share specific instances where you've gone above and beyond for customers. Highlight your ability to handle complaints effectively and how you’ve built lasting relationships with clients, as this will resonate well with the interviewers.
✨Be Ready to Discuss Sales Metrics
Familiarise yourself with key performance indicators like sales targets and customer satisfaction scores. Even if you haven't worked directly with these metrics, show your enthusiasm for learning and how you plan to leverage data to improve your performance in the role.
