At a Glance
- Tasks: Promote a positive employee relations culture and provide expert advice to managers.
- Company: Dynamic retail company focused on employee wellbeing and development.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Join a collaborative team and be part of exciting HR projects.
- Why this job: Make a real impact on employee experiences and drive positive change in the workplace.
- Qualifications: Experience in employee relations and strong knowledge of UK employment law.
The predicted salary is between 54450 - 66550 £ per year.
Role Purpose
To promote a positive ER culture by ensuring that our team members are treated fairly and consistently, and in line with the company policies, values whilst minimising risks to the business.
To workin collaboration with our Managers and Leaders across the business and be a trusted advisor by engaging and providing sound expert ER advice and practical support to key stakeholders.
To manage ER activity within our Oxford Street location, including Head Office, support complex and high-risk ER cases and coach management through people processes and policy.
Responsibilities and Accountabilities
- Day-to-day team management, development and coaching of ER Consultants.
- Act as point of escalation for ER team on advice, appeals and more complex ER matters, with support of ER Lead, where required.
- Hold regular case review meetings with the Employee Relations team and senior managers to drive fairness and consistency across the business.
- Proactively maintain and apply current knowledge of employment law, policies, and practices to manage ER cases from advice, investigation, support at meetings, documentation through to providing commercial recommendations and solutions, whilst balancing risk to the business.
- Maintain and monitor the ER Dashboard to ensure ER cases are dealt with in a timely manner, highlighting any significant risks to the ER Lead.
- Effective use of the Power BI Reporting and analytics to share with stakeholders to ensure they have clear visibility of their ER cases.
- Identify strategic and commercial trends which influence future activity and make recommendations, use opportunities to build knowledge, awareness and skills amongst managers and leaders to address issues at the root causes, where possible.
- Ensure regular and effective communication with relevant stakeholders to update on forthcoming legislation and new policy including the production and delivery of training and upskilling of broader HR team.
- Build an effective and collaborative partnership with the HRBP and wider HR Teams, ensuring that communication is regular and effective.
- Support the ER Lead by pro-actively contributing to HR projects, which may include the development, communication of new initiatives that impact employee relations matters.
- Support the ER Lead for managing responses to ACAS Early Conciliation matters and Employment Tribunals, coordinating and collating materials and liaising with legal and other business areas as necessary.
- Participate in reorganisation and restructure activity as necessary, providing guidance and support on collective and individual consultation processes, when requested by the ER Lead.
- Have knowledge and experience of TUPE and be able to support and advise stakeholders to navigate end to end TUPE transfers.
- Act as an ambassador for wellbeing activity and initiatives, supporting the ER Lead to develop partnerships and events to drive the wellbeing agenda.
- Understand the overall Selfridges Open to the World strategy and values and ensure alignment through ER best practice, acting as an ambassador and role model.
Essential Requirements
- Experience in a similar role within a multi-site operation and at a senior advisory level.
- Have well-developed and up-to-date UK employment law knowledge.
- Experience of effectively leading a team of ER Consultants at management level.
- Proven stakeholder management experience as a commercial, credible, and assertive subject matter expert with ability to influence at all levels.
- Experience of working in a fast-paced environment, portraying complex issues and problem-solving initiatives in a 'user friendly' format, together with supporting processes and procedures.
- Experience of training, coaching, and developing HR and business stakeholders on ER matters, to share your knowledge and increase their capability.
- Experience of reviewing policies, practices, and effective problem solving and successful implementation and smooth running of solutions.
- Approachable, resilient, and able to juggle multiple competing priorities.
- Excellent verbal and written communication skills.
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Employee Relations Manager employer: Selfridges
At Selfridges, we pride ourselves on being an exceptional employer that values creativity and customer engagement. Our vibrant work culture fosters personal growth and offers unique opportunities to connect with diverse guests in a dynamic retail environment. Join us in delivering extraordinary experiences while enjoying a supportive team atmosphere and flexible working hours.
StudySmarter Expert Advice🤫
We think this is how you could land Employee Relations Manager
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Selfridges!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Selfridges.
We think you need these skills to ace Employee Relations Manager
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Selfridges. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Selfridges and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Selfridges. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Selfridges's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Selfridges
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Selfridges.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Selfridges will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Selfridges and how you would contribute to adapting HR strategies.
