At a Glance
- Tasks: Build relationships with VIP clients and deliver tailored luxury shopping experiences.
- Company: Join the iconic Selfridges team, known for its exceptional service and luxury offerings.
- Benefits: Competitive salary, exclusive discounts, and opportunities for personal growth in luxury retail.
- Other info: Flexible role with opportunities to attend exclusive events and stay ahead of luxury trends.
- Why this job: Be a part of a dynamic team that shapes the luxury shopping experience for high-profile clients.
- Qualifications: Proven client book required, with strong networking and communication skills.
The predicted salary is between 40000 - 60000 £ per year.
As a Personal Shopper, you will be responsible for supporting and developing relationships with Selfridges' aspirational and Tier 1 VIP personal shopping clients, including our VSPs, all other Unlocked tiers and other newly engaged guests. You will demonstrate good networking and relationship‑building skills, with a focus on learning and development to expand your client base through both existing and new customer relationships. You will uphold strong service standards, professionalism, and discretion, delivering elevated styling appointments tailored to each client's needs. With a growing knowledge across Selfridges' product categories, you will drive good cross‑category and own‑bought sales while continuing to build your expertise in luxury retail.
Responsibilities:
- Nurture and develop relationships to generate new business with a focus on international, high potential and high net worth clients.
- Recognise potential events either in store or offsite to further our client base and pro‑actively approach individuals and corporations.
- Generate ideas and implement plans to develop business opportunities and drive productivity, sales and profit across own‑bought and concession businesses.
- Demonstrate a commercial mindset and outlook to stay responsive to customer needs, sharing inspiration in immediate & wider team.
- Monitor customer service satisfaction and spend, suggesting improvements where necessary and keeping us ahead of our competitors.
- Partner with key stakeholders at store events and through other commercial opportunities (CNY, Eid, Christmas, Football pop‑ups).
- Act as an ambassador for Selfridges Personal Shopping both internally and externally by representing our brand in public/store events to promote our products and services.
- Work confidently and collaboratively with various departments, from the wider personal shopping team, various departments and divisions, to Fashion Workroom, you strive to deliver exceptional service and standards.
- Stay ahead of the latest trends by taking every opportunity to expand your product knowledge, and being aware of competitor activity.
How you'll do it:
- Highly regarded within the field of Personal Shopping, with a proven portfolio of loyal, high‑value clients, with in‑depth knowledge of the customer base, brands, the Services we offer and our clients' lifestyles.
- Confident in managing complexity with a calm and professional approach.
- Proactive in seizing opportunities to build customer relationships and actively promoting the Personal Shopping Team and its services.
- An expert in luxury lifestyle and can talk confidently within this space.
- An excellent communicator and can influence across all levels, excelling in the relationships you build internally and externally.
- Strong commercial acumen, target and performance driven, can speak confidently to Retail and client KPIs and understands the levers to achieve commercial success.
- A brand ambassador, demonstrating Values and behaviours.
KPIs:
- Client base - new client acquisition, retention, conversion and upgrade.
- NPS.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Elite Luxury Personal Shopper for VIP Clients employer: Selfridges
Selfridges is an exceptional employer for those seeking a rewarding career in luxury retail, particularly as an Elite Luxury Personal Shopper. With a strong emphasis on professional development and a vibrant work culture, employees benefit from extensive training opportunities and the chance to build lasting relationships with high-profile clients. Located in a prestigious setting, Selfridges offers a dynamic environment where creativity and commercial acumen thrive, making it an ideal place for individuals passionate about delivering outstanding service and driving sales in the luxury market.
StudySmarter Expert Advice🤫
We think this is how you could land Elite Luxury Personal Shopper for VIP Clients
✨Network Like a Pro
Get out there and mingle! Attend events, both in-store and offsite, where you can meet potential clients. The more connections we make, the better our chances of landing that dream role.
✨Show Off Your Expertise
Be ready to showcase your knowledge of luxury products and trends. When chatting with potential employers or clients, let your passion for the industry shine through. We want them to see you as the go-to expert!
✨Follow Up Like a Boss
After meeting someone, don’t just leave it at that! Send a quick follow-up message to thank them for their time and express your interest in working together. It keeps you fresh in their minds and shows your professionalism.
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Elite Luxury Personal Shopper for VIP Clients
Some tips for your application 🫡
Show Off Your Client Book:Since a client book is required, make sure to highlight your existing relationships with VIP clients. We want to see how you've nurtured these connections and how they can benefit us at Selfridges.
Tailor Your Application:Just like you would for a personal shopping appointment, customise your application to reflect the role's requirements. We love seeing candidates who understand our brand and can articulate how their skills align with our values.
Demonstrate Your Networking Skills:In your application, share examples of how you've built and maintained relationships in the luxury retail space. We’re looking for proactive individuals who can connect with high-net-worth clients effortlessly.
Be Professional Yet Personal:While professionalism is key, don’t forget to let your personality shine through. We want to know who you are beyond your experience, so feel free to share your passion for luxury retail and styling!
How to prepare for a job interview at Selfridges
✨Know Your Client Book
Before the interview, make sure you have a solid understanding of your existing client book. Be ready to discuss how you've nurtured those relationships and how you plan to expand your clientele at Selfridges. Highlight specific examples of successful interactions with high-value clients.
✨Showcase Your Networking Skills
Prepare to talk about your networking strategies and how you've successfully built relationships in the past. Think of instances where you've identified potential business opportunities or events that could benefit your clients. This will demonstrate your proactive approach and commercial mindset.
✨Stay Ahead of Trends
Familiarise yourself with the latest trends in luxury retail and be prepared to discuss them during the interview. Show your passion for the industry by mentioning recent developments or competitor activities that could impact your role as a Personal Shopper.
✨Demonstrate Your Communication Skills
As an excellent communicator, practice articulating your thoughts clearly and confidently. Be ready to share how you've influenced decisions or built rapport with clients and colleagues. This will showcase your ability to excel in relationship-building, which is crucial for this role.
