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- Tasks: Lead the Womenswear department, driving sales and team performance through coaching and strategy.
- Company: Join Selfridges, a leading retail destination known for its innovative approach.
- Benefits: Enjoy a competitive salary, employee discounts, and opportunities for career growth.
- Why this job: Make a real impact in a dynamic retail environment while developing your leadership skills.
- Qualifications: Experience in retail management and a passion for customer service are essential.
- Other info: Be part of a collaborative team that values creativity and adaptability.
The predicted salary is between 36000 - 60000 £ per year.
Recruitment Manager @ Selfridges | Employee Training, Relationship Building
As a Department Manager you will:
- Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights
- Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise
- Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within Selfridges
- Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available
- Act upon information and feedback from across the business e.g spotlight, engagement survey and team member feedback to name a few
- Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures
- Achieve stock loss KPI through effective management of procedures, stockless action plan and team member training
- Liaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellers
- Keep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvements
A bit about you:
- Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance
- Collaborative. Building relationships is one of your strengths. Whether it’s with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance on working together
- A retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunities
- A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike
- A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change
- Adaptable. Prioritising is one of your skills and you know how to keep you team calm and focused in times of change
- Proactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its success
- An example of our values, a trusted and respected colleague
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Business Development, Customer Service, and Project Management
Industries
- Retail
London, England, United Kingdom
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Department Manager, Womenswear employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager, Womenswear
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry. Attend events, join online forums, or even hit up LinkedIn. The more relationships we build, the better our chances of landing that dream job.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, don’t just talk about your experience—demonstrate it. Bring examples of how you've motivated teams or exceeded sales targets. We want them to see the real you!
✨Tip Number 3
Be proactive in your approach! Research the company and come prepared with ideas on how you can contribute to their success. Whether it’s improving visual merchandising or enhancing customer service, let’s show them we’re ready to make an impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team. Let’s make it happen together!
We think you need these skills to ace Department Manager, Womenswear
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your love for retail shine through! Share specific examples of how you've motivated teams or exceeded sales targets in the past. We want to see that you’re not just a number-cruncher but someone who genuinely cares about customer experience and team success.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to highlight your achievements and skills. We appreciate clarity, so make it easy for us to see why you’d be a great fit for the Department Manager role.
Tailor Your Application: Make sure to customise your application to reflect the specifics of the job description. Mention your experience with managing stock levels, leading teams, and building relationships. This shows us that you’ve done your homework and understand what we’re looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Selfridges
✨Know Your Numbers
As a Department Manager, being commercially minded is key. Brush up on your understanding of sales targets, stock levels, and market trends. Be ready to discuss how you've used data in the past to drive performance and make informed decisions.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and developed your team in previous roles. Think about specific instances where you provided feedback or coaching that led to improved performance. This will demonstrate your ability to lead by example.
✨Build Relationships
Collaboration is crucial in this role. Be prepared to talk about how you've built strong relationships with team members, concession partners, and other stakeholders. Highlight any successful projects that came from these collaborations.
✨Be Adaptable and Proactive
The retail environment can change quickly, so show that you're adaptable. Discuss how you've managed priorities during busy periods or unexpected changes. Also, share your approach to planning ahead for events and stock management to ensure success.
