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- Tasks: Lead a dynamic team, drive sales, and enhance customer experience in a fast-paced retail environment.
- Company: Join Selfridges, a renowned retail leader known for its inclusive culture and innovation.
- Benefits: Competitive salary, career development opportunities, and a vibrant work atmosphere.
- Why this job: Make a real impact by motivating your team and shaping the shopping experience.
- Qualifications: Retail experience, strong leadership skills, and a passion for customer service.
- Other info: Flexible role with opportunities for growth and collaboration across departments.
The predicted salary is between 36000 - 60000 £ per year.
As a Department Manager you will:
- Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights.
- Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise.
- Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within Selfridges.
- Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available.
- Act upon information and feedback from across the business e.g spotlight, engagement survey and team member feedback to name a few.
- Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures.
- Achieve stock loss KPI through effective management of procedures, stockless action plan and team member training.
- Liaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellers.
- Keep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvements.
A bit about you:
- Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance.
- Collaborative. Building relationships is one of your strengths. Whether it’s with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance on working together.
- A retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunities.
- A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike.
- A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change.
- Adaptable. Prioritising is one of your skills and you know how to keep your team calm and focused in times of change.
- Proactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its success.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Department Manager - Lower Ground, Home employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager - Lower Ground, Home
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Department Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and driving sales. Use specific examples to demonstrate how you've motivated your team and exceeded targets in the past.
✨Tip Number 3
Be proactive! Research the company and its competitors before interviews. Bring insights about market trends and how you can help improve their department. This shows you're not just interested in the job, but you're ready to make a real impact.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, it’s a great way to stay updated on new opportunities that fit your profile.
We think you need these skills to ace Department Manager - Lower Ground, Home
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Department Manager role. Highlight your experience in retail management, team leadership, and how you've driven sales in previous positions. We want to see how you can bring your unique skills to our team!
Showcase Your Leadership Skills: In your application, emphasise your ability to motivate and inspire a team. Share specific examples of how you've coached team members to exceed targets or improve performance. We love seeing candidates who can lead by example!
Demonstrate Commercial Awareness: We’re looking for someone who understands the numbers! Include any experience you have with managing stock levels, achieving sales targets, or responding to market trends. This shows us you’re proactive and ready to take ownership of your department.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Selfridges
✨Know Your Numbers
As a Department Manager, you'll need to demonstrate your commercial acumen. Brush up on key metrics related to sales targets, stock levels, and market trends. Be ready to discuss how you've used data in the past to drive performance and make informed decisions.
✨Showcase Your Leadership Style
Prepare examples of how you've motivated and developed your team in previous roles. Think about specific instances where you provided feedback or coaching that led to improved performance. This will show your potential employer that you're not just a manager, but a true leader.
✨Emphasise Collaboration
Highlight your ability to build relationships with both your team and external partners. Share stories that illustrate how you've worked collaboratively to achieve common goals, especially in fast-paced environments. This will resonate well with the values of the company.
✨Be Adaptable and Proactive
Discuss how you've successfully navigated change in previous roles. Prepare to talk about your planning strategies for busy periods and how you keep your team focused during transitions. Showing that you can think ahead and adapt will set you apart from other candidates.
