Delivery Manager

This role will sit in our Technology function partnering closely with our Product team to deliver consistent, reliable change across technology platforms and business areas.

The Delivery Manager will oversee the delivery of technology-driven outcomes. This role requires strong leadership, excellent stakeholder management and communication skills, and experience across multiple delivery methodologies, from agile to waterfall.

As the Delivery Manager, you will:

• Partner with Product to define initiatives and/or products with clear outcomes
• Use your experience of various delivery methodologies to shape the best approach for initiatives within your squad(s) or third-party suppliers
• Plan and estimate initiatives at both squad level and across squads and third-party suppliers. Input to technology organization planning activities such as quarterly planning, annual planning
• Lead squad(s) and/or project teams, providing direction and support to ensure successful initiative delivery. Remove day-to-day blockers
• Apply critical thinking and decision-making skills to resolve delivery challenges. Leverage domain knowledge to guide decisions to support successful delivery.
• Identify and mitigate risks, issues, and dependencies to initiative outcomes
• Accountable for squad and initiative budget management, including forecasting and variance management
• Communicate delivery progress with business stakeholders ensuring clear and consistent communication throughout the initiatives

You will also support the delivery community to:

• Drive excellence in delivery through effective processes and practices.
• Develop and empower team members to achieve their full potential.
• Foster a positive team culture and engage team members effectively.

And you will have:

• Track record of delivering Technology initiatives in a retail environment utilizing multiple delivery methodologies
• Previous experience delivering and working with highly skilled engineering squads, and an understanding of the application of Agile and Engineering principles
• Knowledge of high-level architecture, platforms, and engineering techniques required to drive customer experience. Be able to understand a technical architecture to foresee impacts on dependencies, delivery timelines, and implementation plans.
• Excellent communication and influencing skills, with the ability to manage, engage, and collaborate with a wide range of complex stakeholders, building a shared and compelling vision
• Experience of budgetary responsibility and close control using appropriate rigour
• Knowledge of software integration, engineering, and infrastructure practices and implementation to appreciate delivery challenges.
• Experience of using data to encourage innovation and track benefits

How you’ll do it…you will have:

• Leadership: You hold yourself and others accountable to meet commitments and role model excellent behaviors, leading through both success and failure with a high focus on outcomes.
• Judgment: Ability to make informed decisions based upon analysis, data, experience, and judgment.
• Stakeholder Management & Communication: Comfortable challenging the status quo respectfully, providing advice to improve delivery. Ability to manage and engage multiple stakeholders, providing the right updates and insights at the right points.
• Collaboration: Builds partnerships with internal and external suppliers & stakeholders and works collaboratively with others to meet shared objectives. Builds strong relationships and trust quickly at all levels of the organization.
• Problem Solving: Able to foresee and resolve potential bottlenecks, delays, and barriers to delivery. Seeks solutions to problems.
• Business Insight: Applies knowledge of the business and marketplace to advance the organization\’s goals. Demonstrates a clear understanding of how activities relate to critical business drivers and customer outcomes.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.

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