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For Companies At a Glance
- Tasks: Provide exceptional customer service and manage safe deposit box operations.
- Company: Join the iconic Selfridges team, known for luxury and outstanding service.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values discretion, professionalism, and customer satisfaction.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Ideal for those looking to build relationships and enhance customer experiences.
The predicted salary is between 24000 - 36000 £ per year.
To provide extraordinary customer service to all Safe Deposit customers and visitors by living the Selfridges values and ensuring all customers receive the appropriate welcome and information in a secure and discreet environment.
As a Safe Deposit Custodian, you will be responsible for handling safe deposit box visits, opening new Safe Deposit Box contracts, and maintaining existing contracts. You will also manage customer payments, including invoices, cash/cheque/card payments, handle safe deposit box contract queries, and aim to exceed service goals by minimizing customer wait times and serving customers efficiently and accurately.
As a Safe Deposit Custodian, you will:
- Deliver an extraordinary experience for all customers
- Tailor the service to individual needs without compromising laws or policies
- Apply discretion and professionalism in all situations
- Be aware of and promote additional services when appropriate
- Use initiative and take responsibility for decision-making
- Work diligently to adhere to compliance policies and procedures to minimize risks
- Offer tailored advice based on clients' needs (e.g., suggesting appropriate Safe Deposit box sizes)
- Be knowledgeable of competitors' policies and services
A bit about you:
- Communicate confidently and clearly with the team
- Build trust and loyalty from customers, fostering strong relationships
- Develop good working relationships with team members, demonstrating team spirit
- Evaluate issues and requests, escalating to management when necessary
- Show confidence and initiative when dealing with customers
- Communicate effectively with customers, team members, and managers
Custodian - Safe Deposit employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Custodian - Safe Deposit
✨Tip Number 1
Familiarise yourself with the Selfridges values and customer service standards. Understanding these principles will help you align your approach during interviews and demonstrate that you can embody their commitment to extraordinary customer service.
✨Tip Number 2
Research common customer queries related to safe deposit boxes. Being knowledgeable about typical customer concerns will allow you to showcase your problem-solving skills and readiness to provide tailored advice during your interview.
✨Tip Number 3
Practice your communication skills, especially in scenarios where discretion and professionalism are key. Role-playing potential customer interactions can help you feel more confident and prepared to handle sensitive situations effectively.
✨Tip Number 4
Stay updated on competitors' policies and services in the safe deposit sector. This knowledge will not only help you answer questions during the interview but also demonstrate your initiative and understanding of the market landscape.
We think you need these skills to ace Custodian - Safe Deposit
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Safe Deposit Custodian. Tailor your application to highlight relevant experiences that demonstrate your ability to provide extraordinary customer service.
Highlight Relevant Skills: Emphasise skills such as communication, discretion, and customer relationship management in your CV and cover letter. Provide specific examples of how you've successfully handled similar tasks or situations in the past.
Showcase Your Initiative: In your application, mention instances where you took initiative or made decisions that improved customer service or operational efficiency. This aligns with the role's requirement for responsibility and decision-making.
Personalise Your Cover Letter: Craft a cover letter that reflects your understanding of Selfridges' values and how you embody them. Mention your enthusiasm for providing tailored services and building strong customer relationships, which are key aspects of the role.
How to prepare for a job interview at Selfridges
✨Understand the Company Values
Before your interview, make sure you know Selfridges' values inside out. This will help you demonstrate how you can embody these values in your role as a Safe Deposit Custodian, especially when it comes to providing extraordinary customer service.
✨Prepare for Customer Scenarios
Think about potential customer interactions you might face in this role. Prepare examples of how you would handle various situations, such as managing a difficult customer or tailoring services to meet individual needs, while maintaining discretion and professionalism.
✨Showcase Your Communication Skills
Since the role requires clear communication with customers and team members, practice articulating your thoughts clearly. Be ready to discuss how you've built trust and loyalty with customers in previous roles, as well as how you foster strong relationships within a team.
✨Demonstrate Initiative and Problem-Solving
Be prepared to discuss instances where you've taken initiative or made decisions independently. Highlight your ability to evaluate issues and escalate them appropriately, showcasing your problem-solving skills and commitment to compliance policies.
