At a Glance
- Tasks: Deliver exceptional client experiences and manage inquiries with a warm, welcoming approach.
- Company: Join the iconic Selfridges team known for its premium service and vibrant culture.
- Benefits: Flexible shifts, competitive pay, and opportunities to grow in a dynamic retail environment.
- Other info: Enjoy a fast-paced environment with opportunities to support exciting events.
- Why this job: Be the face of luxury service and create memorable moments for high-profile clients.
- Qualifications: Strong communication skills and experience in customer-facing roles are essential.
The predicted salary is between 31500 - 38500 £ per year.
The 40 Duke Concierge Consultant plays a key role in delivering a seamless, elevated client journey by combining Front of House reception responsibilities with concierge-level service. This role acts as a central point of contact for clients, partners and internal teams, ensuring exceptional service delivery, operational excellence, and personalised experiences in line with Selfridges Values.
You Will
- Client Experience
- Deliver a warm, genuine welcome to all clients and guests, including VSP, VVSPs and PS clientele and support high-profile and special occasion visits.
- Manage client check ins at Personal Shopping and act as a knowledgeable and proactive point of contact for client enquiries, both in person and remotely.
- Inbox and Enquiry Management
- Manage and respond to shared inbox enquiries and phone calls in a timely manner.
- Handle high volume correspondence during peak trading periods, newsletter launches and events.
- Appointments, Booking and Standards
- Coordinate Personal Shopping room bookings and appointment calendars as well as manage walk in requests, initial consultations and referrals.
- Ensure suite standards are maintained and that any defects or issues are reported to management and resolved promptly.
- Support in reservations for the F and B areas collaborating effectively with the operator so the journey for our guests is seamless.
- Concierge and Partnership Support
- Manage client shopping requests, referrals from hotel concierges and other external partners and any other ad hoc requests with professionalism.
- Support partnership initiatives with internal or external brands.
- Operational and Administrative Support
- Provide operational and administrative support including, coordinating same-day delivery services, dispatch queries and client collections.
- Manage product requests, alterations, courier services and shopping deliveries.
- Maintaining trackers and completing opening and closing checklists.
- Support the delivery of end of day and weekly reporting.
- Events Support
- Support the events team with administrative tasks such as guest confirmations and communications.
- Provide on the day support, such as managing guest flow, to ensure a smooth and premium client experience.
- Be flexible to work shifts aligned with NEW Destination opening hours, and on occasion available to stay until the destination closes, such as to support with events in the space.
How You’ll Do It…
- Warm and approachable, with strong interpersonal skills and a focus on building and growing relationships.
- Excellent verbal and written communication and stakeholder management skills, with a collaborative and engaging approach.
- Professional and discrete, with proven experience working in a customer-facing environment with high-net-worth clients.
- Highly organised, efficient, and detail orientated with strong administrative skills.
- Adaptable and resourceful, with strong multi-tasking and prioritisation skills.
- Proactive and customer focused, looking for ways to elevate the client experience and ensure they receive exceptional customer service.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake and department location, which may change from time to time, according to the needs of the business.
Concierge Consultant - 40 Duke employer: Selfridges
At Selfridges, we pride ourselves on being an exceptional employer that values creativity and customer engagement. Our vibrant work culture fosters personal growth and offers unique opportunities to connect with diverse guests in a dynamic retail environment. Join us in delivering extraordinary experiences while enjoying a supportive team atmosphere and flexible working hours.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Consultant - 40 Duke
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Selfridges. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Selfridges before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Concierge Consultant - 40 Duke
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Selfridges:Your cover letter is your chance to shine! Tell us why you want to work at Selfridges specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Selfridges!
How to prepare for a job interview at Selfridges
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
