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For Companies At a Glance
- Tasks: Be the go-to person for VIP customers and create unforgettable shopping experiences.
- Company: Join the iconic Selfridges team, known for exceptional service and style.
- Benefits: Full-time role with opportunities for growth and a vibrant work environment.
- Why this job: Make a real difference in customer experiences while building your professional network.
- Qualifications: Strong communication skills and a passion for delivering top-notch service.
- Other info: Perfect for those looking to kickstart their career in retail and consulting.
The predicted salary is between 28800 - 43200 £ per year.
A Bit About The Role
- Act as the first point of contact for VIP customers
- Work on the shopfloor, supporting the Deputy Head Concierge
- Deliver an extraordinary experience for all customers
- Be curious to identify customer needs and consistently meet these expectations and use spontaneity to offer an experience above and beyond
- Handle customer complaints effectively yet compassionately knowing when to refer them to an appropriate member of the Management Team
- Share expert knowledge and passion of other areas within Selfridges to customers and colleagues
- Make, tell and share stories
A Bit About You
- Engage clearly, Confidently and professionally with all customer, team members and managers.
- Become an ambassador for the Selfridges brand through networking and developing professional relationships with the wider retail community
- Be customer centric and excellent in delivering world class service
- Have the ability to be flexible when it comes to meeting customer demands – ensuring that each customer is given a bespoke shopping experience
- Go over and above to exceed customer expectations at every opportunity, taking the initiative to provide additional services when appropriate
- Understand and demonstrate international etiquette to cater for every client and reflect behaviours accordingly
- Provide feedback from customers to the wider team to ensure increased service levels
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Consulting, Information Technology, and Sales
Industries
- Retail
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Concierge Consultant employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Consultant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Selfridges and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with VIP customers, think of scenarios where you can demonstrate your ability to handle complaints and exceed expectations. Role-playing with a friend can really help you nail this.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. Plus, it shows initiative and can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Selfridges family!
We think you need these skills to ace Concierge Consultant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer experiences shine through. We want to see how you can go above and beyond to create memorable moments for our VIP customers.
Be Clear and Confident: Engage with us in a clear and confident manner. Use professional language but keep it friendly. Remember, we’re looking for someone who can communicate effectively with both customers and team members.
Share Your Unique Stories: Don’t be shy about sharing your personal experiences that relate to the role. We love hearing stories that showcase your ability to handle challenges or exceed customer expectations. It’s all about making a connection!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Selfridges
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Understand what it means to deliver world-class service and be ready to share examples of how you've gone above and beyond for customers in the past.
✨Showcase Your Curiosity
Demonstrate your curiosity about customer needs during the interview. Prepare questions that show you’re eager to learn more about how to enhance the customer experience at Selfridges. This will highlight your proactive approach.
✨Practice Your Storytelling Skills
Since storytelling is key in this role, think of a few engaging stories from your past experiences that showcase your ability to connect with customers. Make sure these stories reflect your problem-solving skills and your passion for providing exceptional service.
✨Be Ready for Role-Playing Scenarios
Expect some role-playing during the interview to assess how you handle customer interactions. Practice responding to various customer scenarios, including complaints, to show your ability to remain calm and compassionate while resolving issues.