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For Companies At a Glance
- Tasks: Create extraordinary customer experiences and build lasting relationships in the womenswear department.
- Company: Join the iconic Selfridges team, known for exceptional service and style.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be a part of a dynamic team that values creativity and customer connection.
- Qualifications: Strong communication skills and a passion for fashion and retail.
- Other info: Embrace a vibrant work environment with endless learning opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Overview
As a Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. As a Retail team member and an expert of all things Selfridges, you are fully knowledgeable of everything about the store including the latest events and services that only Selfridges can offer. Based in your department, you will create memorable experiences by understanding reasons to visit for all our customers, as well as deepening relationships and growing your client book, whilst maintaining the highest of retail standards.
Responsibilities
- Create the extraordinary by identifying and connecting with potential clients shopping in your department and be able to quickly assess and cater to their needs in the moment
- Work as part of a team focused on creating a memorable customer experience.From selling and replenishing stock, cashing up and organising rails, to hosting and ensuring accurate data capture at POS and encouraging opt in you understand there is more to the customer experience than just selling
- Dedicate time to building a client base within your division and nurturing long-term relationships through proactive client development.You’ll do this through personalised updates to your clients on new products and experiences based on preferences and interests with a focus on driving OB brands & your divisions key products
- Elevate our customers’ experiences by providing a seamless connection/introduction to the rest of the store including with our Brand Partners for whom you are a recognised and trusted member of the team
- Manage customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors, striving to be an expert in your division
- Understand and follow health, safety and security procedures, and play an active role in preventing stock loss
A bit about you
- A great communicator. You will adapt your style and service to suit customer needs and preference.You personalise all communication with clients and keep My Yellow Book updated to enable you to demonstrate a deep knowledge of their preferences & interests
- A sales and service expert.You’ll act as a personal concierge to your clients by quickly assessing their needs and delivering an exceptional service; introducing them to colleagues where appropriate
- Well Informed. You are an expert in your division, and you demonstrate excellent product knowledge.You are aware of store events services and reasons to visit that may appeal to your established and prospective clients
- Connected. You understand the importance of building relationships across the shop floor.You know exactly who to take a client to when you need extra product knowledge or to continue their experience across the store.
- Curious.You will seek to discover more about your clients and their preferences, and you will seek opportunities to stay ahead of latest trends and expand your product knowledge outside of your division.
- Tech savvy.You embrace the clienteling tools available to you to manage your client book and you understand the importance of using an omni-channel approach
- A proud shopkeeper. You understand there are various elements of your role.From maintaining a clean and tidy environment, helping with cashing up and supporting the wider team when needed, you will be flexible in your role
- Flexible.Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation
- An example of our values, a trusted and respected team member
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake and department location, which may change from time to time, according to the needs of the business
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Client Consultant Womenswear employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Consultant Womenswear
✨Tip Number 1
Get to know the company inside out! Research Selfridges, their values, and what makes them unique. This way, when you chat with potential employers, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Network like a pro! Attend events or workshops related to retail and fashion. Connect with people in the industry on LinkedIn and don’t be shy about reaching out to current employees at Selfridges for insights.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it relates to the Client Consultant role. Think of examples where you've created memorable customer experiences or built strong relationships.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Selfridges team and ready to create extraordinary experiences.
We think you need these skills to ace Client Consultant Womenswear
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail shine through! Talk about your experiences and how they relate to creating memorable customer experiences. We want to see that you’re excited about the role and understand what it means to be a Client Consultant.
Personalise Your Application: Make sure to tailor your application to us at StudySmarter and the specific role. Mention how your skills align with the responsibilities listed in the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Highlight Your Communication Skills: As a Client Consultant, communication is key! In your application, give examples of how you've successfully connected with clients or customers in the past. We want to know how you adapt your style to meet different needs and preferences.
Keep It Professional Yet Friendly: While we love a casual vibe, remember to keep your application professional. Use a friendly tone but ensure your language is clear and concise. And don’t forget, applying through our website is the best way to get your foot in the door!
How to prepare for a job interview at Selfridges
✨Know Your Stuff
Before the interview, dive deep into Selfridges and its offerings. Familiarise yourself with the latest events, services, and products in the womenswear department. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Client Consultant, communication is key. Practice articulating how you would adapt your service to meet different customer needs. Think of examples from your past experiences where you’ve successfully connected with clients and created memorable experiences.
✨Demonstrate Your Curiosity
During the interview, express your eagerness to learn about trends and products beyond your division. Share how you stay updated on industry news and how this knowledge can enhance the customer experience at Selfridges.
✨Emphasise Teamwork
Highlight your ability to work collaboratively with others. Discuss how you’ve built relationships in previous roles and how you plan to connect with colleagues at Selfridges to provide a seamless experience for customers.
