Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, create memorable experiences, and build lasting client relationships.
- Company: Join Selfridges, a renowned retail destination known for exceptional service and unique offerings.
- Benefits: Enjoy flexible hours, team support, and opportunities to learn about the latest beauty trends.
- Why this job: Be part of a dynamic team that values creativity, customer connection, and personal growth.
- Qualifications: Great communication skills, sales expertise, and a passion for beauty products are essential.
- Other info: Flexibility in tasks and department location is expected to meet business needs.
The predicted salary is between 24000 - 36000 £ per year.
Job Introduction
As a Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers.As a Retail team member and an expert of all things Selfridges, you are fully knowledgeable of everything about the store including the latest events and services that only Selfridges can offer.Based in your department, you will create memorable experiences by understanding reasons to visit for all our customers, as well as deepening relationships and growing your client book, whilst maintaining the highest of retail standards.
As a Client Consultant you will:
- Create the extraordinary by identifying and connecting with potential clients shopping in your department and be able to quickly assess and cater to their needs in the moment
- Work as part of a team focused on creating a memorable customer experience.From selling and replenishing stock, cashing up and organising rails, to hosting and ensuring accurate data capture at POS and encouraging opt in you understand there is more to the customer experience than just selling
- Dedicate time to building a client base within your division and nurturing long-term relationships through proactive client development.You’ll do this through personalised updates to your clients on new products and experiences based on preferences and interests with a focus on driving OB brands & your divisions key products
- Elevate our customers’ experiences by providing a seamless connection/introduction to the rest of the store including with our Brand Partners for whom you are a recognised and trusted member of the team
- Manage customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors, striving to be an expert in your division
- Understand and follow health, safety and security procedures, and play an active role in preventing stock loss
A bit about you:
- A great communicator. You will adapt your style and service to suit customer needs and preference.You personalise all communication with clients and keep My Yellow Book updated to enable you to demonstrate a deep knowledge of their preferences & interests
- A sales and service expert.You’ll act as a personal concierge to your clients by quickly assessing their needs and delivering an exceptional service; introducing them to colleagues where appropriate
- Well Informed. You are an expert in your division, and you demonstrate excellent product knowledge. You are aware of store events services and reasons to visit that may appeal to your established and prospective clients
- Connected. You understand the importance of building relationships across the shop floor.You know exactly who to take a client to when you need extra product knowledge or to continue their experience across the store.
- Curious.You will seek to discover more about your clients and their preferences, and you will seek opportunities to stay ahead of latest trends and expand your product knowledge outside of your division.
- Tech savvy.You embrace the clienteling tools available to you to manage your client book and you understand the importance of using an omni-channel approach
- A proud shopkeeper. You understand there are various elements of your role.From maintaining a clean and tidy environment, helping with cashing up and supporting the wider team when needed, you will be flexible in your role
- Flexible.Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation
- An example of our values, a trusted and respected team member
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake and department location, which may change from time to time, according to the needs of the business
Location Manchester, Trafford Store , United Kingdom
#J-18808-Ljbffr
Client Consultant - Makeup Artist - 37.5 hours (Trafford) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Consultant - Makeup Artist - 37.5 hours (Trafford)
✨Tip Number 1
Familiarise yourself with Selfridges' latest products and services. Being knowledgeable about what’s new will help you engage potential clients effectively and demonstrate your expertise during interactions.
✨Tip Number 2
Practice your communication skills by role-playing different customer scenarios with friends or family. This will help you adapt your style to suit various customer needs, making you a more effective Client Consultant.
✨Tip Number 3
Network with current employees at Selfridges, especially those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Stay updated on the latest beauty trends and competitor offerings. This knowledge will not only enhance your product expertise but also show your commitment to providing exceptional service to clients.
We think you need these skills to ace Client Consultant - Makeup Artist - 37.5 hours (Trafford)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, particularly in the beauty or retail sector. Emphasise any roles where you've built client relationships or provided exceptional service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for makeup and customer service. Mention specific experiences that demonstrate your ability to create memorable customer experiences and how you can contribute to the Selfridges team.
Showcase Product Knowledge: Demonstrate your knowledge of current beauty trends and products in your application. Mention any relevant training or certifications you have, as well as your enthusiasm for staying updated on industry developments.
Highlight Communication Skills: Since the role requires excellent communication skills, provide examples of how you've successfully adapted your communication style to meet different customer needs. This could include experiences in previous roles or even personal anecdotes.
How to prepare for a job interview at Selfridges
✨Showcase Your Communication Skills
As a Client Consultant, communication is key. Be prepared to demonstrate how you adapt your style to suit different customer needs. Share examples of how you've personalised interactions in the past.
✨Demonstrate Product Knowledge
Familiarise yourself with the latest trends and products in the beauty industry. During the interview, be ready to discuss specific products and how they can meet customer needs, showcasing your expertise.
✨Highlight Relationship Building
Discuss your experience in building and nurturing client relationships. Provide examples of how you've successfully developed a client base and maintained long-term connections through personalised service.
✨Emphasise Teamwork and Flexibility
The role requires collaboration with colleagues across the store. Share instances where you've worked effectively as part of a team and how you've adapted to changing business needs or taken on additional responsibilities.
