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For Companies At a Glance
- Tasks: Engage with customers, build relationships, and create memorable shopping experiences.
- Company: Join Selfridges, a renowned retail destination known for exceptional service and unique offerings.
- Benefits: Enjoy flexible hours, team support, and opportunities for personal growth in a vibrant environment.
- Why this job: Be part of a dynamic team that values creativity, customer connection, and personal development.
- Qualifications: Great communication skills, sales expertise, and a passion for fragrance and retail.
- Other info: Flexibility in tasks and department location is essential to meet business needs.
The predicted salary is between 24000 - 36000 £ per year.
Client Consultant – Fragrance 37.5 hours (Birmingham)
Client Consultant – Fragrance 37.5 hours (Birmingham)
Job Introduction
As a Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers.As a Retail team member and an expert of all things Selfridges, you are fully knowledgeable of everything about the store including the latest events and services that only Selfridges can offer.Based in your department, you will create memorable experiences by understanding reasons to visit for all our customers, as well as deepening relationships and growing your client book, whilst maintaining the highest of retail standards.
As a Client Consultant you will:
- Create the extraordinary by identifying and connecting with potential clients shopping in your department and be able to quickly assess and cater to their needs in the moment
- Work as part of a team focused on creating a memorable customer experience.From selling and replenishing stock, cashing up and organising rails, to hosting and ensuring accurate data capture at POS and encouraging opt in you understand there is more to the customer experience than just selling
- Dedicate time to building a client base within your division and nurturing long-term relationships through proactive client development.You’ll do this through personalised updates to your clients on new products and experiences based on preferences and interests with a focus on driving OB brands & your divisions key products
- Elevate our customers’ experiences by providing a seamless connection/introduction to the rest of the store including with our Brand Partners for whom you are a recognised and trusted member of the team
- Manage customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors, striving to be an expert in your division
- Understand and follow health, safety and security procedures, and play an active role in preventing stock loss
A bit about you:
- A great communicator. You will adapt your style and service to suit customer needs and preference.You personalise all communication with clients and keep My Yellow Book updated to enable you to demonstrate a deep knowledge of their preferences & interests
- A sales and service expert.You’ll act as a personal concierge to your clients by quickly assessing their needs and delivering an exceptional service; introducing them to colleagues where appropriate
- Well Informed. You are an expert in your division, and you demonstrate excellent product knowledge.You are aware of store events services and reasons to visit that may appeal to your established and prospective clients
- Connected. You understand the importance of building relationships across the shop floor.You know exactly who to take a client to when you need extra product knowledge or to continue their experience across the store.
- Curious.You will seek to discover more about your clients and their preferences, and you will seek opportunities to stay ahead of latest trends and expand your product knowledge outside of your division.
- Tech savvy.You embrace the clienteling tools available to you to manage your client book and you understand the importance of using an omni-channel approach
- A proud shopkeeper. You understand there are various elements of your role.From maintaining a clean and tidy environment, helping with cashing up and supporting the wider team when needed, you will be flexible in your role
- Flexible.Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation
- An example of our values, a trusted and respected team member
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake and department location, which may change from time to time, according to the needs of the business
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Client Consultant - Fragrance 37.5 hours (Birmingham) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Consultant - Fragrance 37.5 hours (Birmingham)
✨Tip Number 1
Familiarise yourself with Selfridges' latest events and services. Being well-informed about what's happening in-store will help you engage with potential clients and demonstrate your expertise, making you a more attractive candidate.
✨Tip Number 2
Practice your communication skills by role-playing different customer scenarios. This will prepare you to adapt your service style to meet diverse customer needs, which is crucial for the Client Consultant role.
✨Tip Number 3
Network with current employees or industry professionals to gain insights into the role and company culture. Building connections can provide you with valuable information and potentially a referral.
✨Tip Number 4
Stay updated on fragrance trends and product knowledge. Showing your passion and expertise in this area during interviews will set you apart from other candidates and demonstrate your commitment to the role.
We think you need these skills to ace Client Consultant - Fragrance 37.5 hours (Birmingham)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Client Consultant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Communication Skills: As a great communicator is essential for this role, ensure your application reflects your ability to adapt your communication style. Use examples from your past experiences where you successfully engaged with clients or customers.
Demonstrate Sales Expertise: Highlight your sales and service experience in your CV and cover letter. Provide specific examples of how you've delivered exceptional customer service and built long-term relationships with clients.
Express Your Curiosity and Knowledge: Mention your passion for staying updated on trends and product knowledge. Include any relevant experiences where you proactively sought out information to enhance your expertise, especially in retail or fragrance.
How to prepare for a job interview at Selfridges
✨Showcase Your Communication Skills
As a Client Consultant, being a great communicator is key. During the interview, demonstrate your ability to adapt your communication style to suit different customer needs. Share examples of how you've personalised interactions in the past.
✨Highlight Your Sales Expertise
Make sure to discuss your experience in sales and service. Provide specific examples of how you've assessed client needs quickly and delivered exceptional service. This will show that you can act as a personal concierge for clients.
✨Demonstrate Product Knowledge
Being well-informed is crucial for this role. Prepare to talk about your knowledge of fragrance products and any relevant trends. You might even want to mention recent events or services at Selfridges that could appeal to customers.
✨Emphasise Relationship Building
Talk about your approach to building long-term relationships with clients. Share strategies you've used to nurture client connections and how you've successfully expanded your client book in previous roles.
