At a Glance
- Tasks: Lead exciting projects to enhance customer experiences in our retail stores.
- Company: Join Selfridges, a leading retailer known for innovation and excellence.
- Benefits: Enjoy a competitive salary, great benefits, and a vibrant work culture.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Make a real impact on retail operations and customer satisfaction.
- Qualifications: Strong communication skills and experience in project management required.
The predicted salary is between 50000 - 65000 £ per year.
This role ensures the effective project management of retail operational excellence initiatives across our physical stores. You will support the delivery of the road map as set by the Head of Retail Operational Excellence by seeking to continually enhance our customer experience. Your role will see you managing a variety of store related projects impacting customer and team member experiences, driving best in class ways of working and operational efficiency. Current key focuses for the Store Operational Excellence team is the implementation of RFID across our E2E Supply Chain, with key focus on Stores, Supply Chain and Merchandising activities.
Key Responsibilities
- Identify, deliver and manage end-to-end operational projects across all stores to optimize ways of working and support business efficiency, continuously striving for retail excellence throughout and working towards achieving key KPIs.
- Lead workshops and forums with senior leaders across Selfridges to build a holistic view of operational opportunities which exist today.
- Conduct business process analysis to highlight areas of opportunity and produce proposals to optimise our stores operating model.
- Quantitative and qualitative analysis to assess current processes and identify challenges and root causes.
- Consider all possible areas of risk and impact with a process, foresee challenges and provide opportunities to mitigate.
- Collaborate with and influence functions where necessary, gaining all relevant inputs required to develop a robust process and then land it successfully as a new way of working.
- Manage senior stakeholders, Executive body and enterprise wide teams, presenting back progress updates on all stages of the project lifecycle from scoping through to execution – producing business cases, value chain analysis, concept decks, forecasted ROI, budgets, RAID logs and opportunities.
- Influence and facilitate successful cross-collaboration among business wide teams, working with functions in Product, Supply Chain, Marketing, Buying, Finance, Change, Legal, Data Protection, BAs, Customer Services and Stores Senior Leadership Teams.
About you
- Strong communicator with ability to break down complex information and articulate clearly for broad sets of stakeholders.
- Relationship and people driven, able to lead teams and cross-collaborate across business wide functions.
- Quick decision making and problem solving, ability to spot risks, dependencies, and gaps.
- Highly organized with a can-do attitude and ability to plan & prioritise workload effectively.
- Advanced use of programs Microsoft PowerPoint and Excel.
- Demonstrated experience working on complex transformation projects leading cross-functional project teams.
- Project Management, LEAN or Six Sigma certifications.
- Business analysis skillset with process mapping ability.
- Proficient use of Project Management tools e.g. Trello, Confluence and Jira.
Project Manager, Store Operational Excellence in City of Westminster employer: Selfridges
At Selfridges, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Project Manager in Store Operational Excellence, you will have the opportunity to lead transformative projects that enhance customer experiences while benefiting from competitive salaries, comprehensive benefits, and ample opportunities for professional growth in the vibrant city of London.
StudySmarter Expert Advice🤫
We think this is how you could land Project Manager, Store Operational Excellence in City of Westminster
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Selfridges, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Selfridges!
We think you need these skills to ace Project Manager, Store Operational Excellence in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Selfridges, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Selfridges and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Selfridges that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Selfridges
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
