Job IntroductionA bit about the roleWe are looking for an Instore Fulfilment Specialist to join our team.This role will be focused on supporting Instore fulfilment department delivering extraordinary customer experience and high service standards, whilst supporting the team deliver on all metrics and KPI’S.They will be responsible for successful allocation of tasks and monitoring of workload.They will role model and promote company values within the team and their peers.They will champion and train the team to work to agreed standard operating proceduresThey will support in driving continuous improvements within the operational key departmentsThey will learn and showcase operational expertise across our key department areas and be seen as subject matter experts, showcasing best working practices.Key ResponsibilitiesOrganise and support daily SLA ensuring orders are picked, packed and shipped within order promiseWork closely with digital, shop floor and ISF associates to ensure that service level agreements and customer expectations are metTo be proficient and comfortable using programmes/tech that will aid in the smooth running of the daily operation (RedPrairie , Zetes , Retek, Web - sphere, Metapack)Support developing Standard operating procedures to help meet operational goalsDelivering against robust KPIs and targetsSupport on Implementing &/or improving processes to optimise service deliveryAid with the work flow management of a key department within the ISF operational structure (High value dept, Despatch, RETURNS, PERSONALISATION)Be flexible with approach and be happy to support operational needs when requestedBe prepared to take on additional responsibilities during promotions and peakSupport with implementing the company’s Health and Safety policy – ensuring a safe working space for all associatesEnsure quality procedures and targets are always strictly adhered toMonitors and assists in the maintenance of all hardware in the operationFosters a collaborative and harmonious working environment in line with Selfridges values that will support with productivity and motivation in the operationExperienceA background within supply chain, preferably retail or a fast paced, commercial environmentSupervisory experience preferred but not necessaryFull time- fully flexible including early/late shifts and weekends Sat/Sunday working on a 3 weekend in 1 weekend off patternComputer literate – knowledge of word, excel necessaryA bit about youPersonal Attributes/ Behavioural SkillsHighly organisedAble to solve problems efficientlyWill require a proactive thinker who will drive the operation to successExceptional attention to detailAbility to manage multiple daily deadlines understanding your priorities keeping our customer at the front of everything you do.Perform well under pressure in a fast-paced environmentSelfridgesSalary Competitive plus benefits AnnuallyJob Reference selfridges/TP/46/7185Contract Type PermanentClosing Date 18 October, 2026Job Category Supply ChainLocation London, United Kingdom 18 September, 2026 #J-18808-Ljbffr
Online Fulfillment Specialist in City of Westminster employer: Selfridges
As a Workforce Scheduler at our company, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and professional growth. We offer comprehensive training, flexible working arrangements, and a culture that values collaboration and innovation, ensuring you have the tools and opportunities to excel in your role. Located in a vibrant area, our workplace fosters a sense of community, making it an excellent choice for those seeking meaningful and rewarding employment.
