At a Glance
- Tasks: Be the friendly face of Selfridges, welcoming and engaging with customers.
- Company: Join the iconic Selfridges team known for exceptional customer service.
- Benefits: Flexible hours, dynamic work environment, and opportunities to grow your skills.
- Other info: Work in a vibrant atmosphere with a focus on teamwork and respect.
- Why this job: Create memorable experiences and stories for shoppers every day.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
To surprise, amaze and amuse our customers and make everyone feel welcome by making, telling and sharing stories. As a Door Host you will be responsible for providing the first point of contact to guests and creating an excellent first impression. It is important to be visible at the front so that customers are able to interact from the very moment they arrive to Selfridges. This position serves as a welcoming Door Host and informational source to shoppers as they visit Selfridges. All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service, upholding the company standards and culture at all times.
Schedule: MON - SUN (30 HOURS) across 4 days
- Deliver an extraordinary experience for all customers
- Make, tell and share stories
- Ability to capture additional information from consumers while interacting
- Act as the first point of contact for customers
- Be proactive in approaching
- Share expert knowledge and passion of other areas within Selfridges to customers and colleagues
- Engage clearly, confidently and professionally with all customers, team members and managers
- Go above and beyond to exceed customer expectations at every opportunity, taking the initiative to provide additional services when appropriate
- Understand and demonstrate international etiquette to cater for every client and reflect behaviours accordingly
- Provide feedback from customers to the wider team to ensure increased service levels
- Offer and show respect in the environment within the store
- Follow health and safety procedures and security procedures
- Identify maintenance and cleaning issues on the department and take action or escalate issues accordingly
- Adhere to the agreed standards for personal appearance at all times
- Ensure that the department is fully compliant with health & safety legislation at all times, and work with the relevant stakeholders for support
Doorperson (30 Hour) in City of Westminster employer: Selfridges
At Selfridges, we pride ourselves on creating a vibrant and inclusive work environment where every employee is empowered to deliver exceptional customer experiences. As a Doorperson, you will not only be the first point of contact for our guests but also part of a dynamic team that values storytelling and genuine service. With opportunities for personal growth and development, along with a commitment to employee well-being, working at Selfridges means being part of a prestigious brand that celebrates creativity and excellence in retail.
