At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
- Company: Join Selfridges, a leader in retail with a commitment to diversity and inclusion.
- Benefits: Enjoy flexible working, generous leave, discounts, and career development opportunities.
- Other info: Be part of a vibrant culture that values every individual and promotes growth.
- Why this job: Make a real impact by coaching your team and enhancing customer satisfaction.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 € per year.
As a Department Manager you will be the driving force behind your business, customer and team results. You will deliver an extraordinary customer experience while meeting sales, service and profit targets. Facilitating teamwork, providing guidance and nurturing your team is at the heart of what you do, driving them to succeed, develop and grow.
Reporting to the Divisional Manager for your area of the store and working collaboratively as a team alongside several other Department Managers, the relationships you build with the stakeholders across the business will be critical to the success of your team and your department.
As Department Manager, you will focus upon four key areas:
- Customer
- Drive service excellence, including consistency in net promoter scores and improvement across all other key service drivers, including service satisfaction, approach, and product knowledge.
- Build a strong clientelling mindset within the team, setting clear KPI targets to drive up customer frequency, number of customers on 'My Yellow Book' and the number of established customer and successful appointments.
- Demonstrate and develop your own understanding of your customer profile vs the competitor and use this information to drive elevate the customer service / product offer.
- People
- Coach and develop team on a regular basis, spending quality time with them, and providing clear and timely feedback which both recognises strong performance and addresses areas of improvement.
- Analyse team performance using team member metrics – including 'Spotlight' (customer feedback) and other key performance metrics.
- Manage key people statistics for the department: conduct timely return to works, probation and performance reviews, investigation and disciplinary hearings and exit interviews.
- Be accountable for your People; responsible for the implementation of the team member lifecycle, including recruitment, talent management and team member experience at all times.
- Drive the performance of the team to exceed expectations through agreeing and communicating standards and giving regular feedback and support around team performance with regular reviews in line with Selfridges P&D cycle.
- Create the extraordinary for our teams with recognising and rewarding team member performance in line with our company values and behaviours framework.
- Commercial
- Drive your 'own-bought' business and strategy, regularly identifying opportunities & risks by reviewing customer data, market trends and stock information, and collaborating with key stakeholders to action relevant commercial decisions.
- Support the success of concession business by working collaboratively with the 'Concessions Partnerships' team to identify growth opportunities.
- Floor walk with Visual Merchandising and Buying and Merchandising to manage and maintain best sellers and stock risks and follow up on agreed actions.
- Embed a culture within your department and division that supports the 'Prep / Perfect / Perform' model (London specific).
- Ensure that you put the customer at the heart of what we do, optimising the clienteling tool to help retain and develop loyalty via clienteling.
About the Company
Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary:
- Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working.
- Generous annual leave that increases with length of service.
- Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations.
- Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies.
- Defined pension contribution scheme.
- Generous bonus and/or commission scheme.
- Enviable team member discount including sale previews and double discount days.
- Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment.
- Subsidised gym memberships.
- A sustainable car salary sacrifice scheme (subject to eligibility criteria).
- Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members.
- Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance.
- Access to a wide range of training programmes to help your career development.
Everyone is welcome
Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.
Department Manager Women's 2nd Floor in City of Westminster employer: Selfridges
Selfridges is an exceptional employer that prioritises the well-being and development of its team members, offering flexible working options, generous annual leave, and a range of benefits including paid volunteering days and a defined pension scheme. The inclusive work culture fosters a sense of belonging, encouraging personal growth through extensive training programmes and community involvement, making it a rewarding place to build a career in retail management.
StudySmarter Expert Advice🤫
We think this is how you could land Department Manager Women's 2nd Floor in City of Westminster
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media platforms like LinkedIn. The more connections you make, the better your chances of landing that dream job.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with friends or family. This will help you get comfortable with the questions and boost your confidence. Plus, it’s a great way to refine your answers and showcase your skills.
✨Tip Number 3
Show off your personality! When you’re in an interview, don’t just stick to the script. Let your passion for the role shine through and share personal stories that relate to the job. Employers love to see genuine enthusiasm and a good cultural fit.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll have a better chance of standing out and getting noticed by our hiring team. So, what are you waiting for? Get your application in!
We think you need these skills to ace Department Manager Women's 2nd Floor in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about delivering an extraordinary customer experience and leading a team. Share specific examples of how you've done this in the past.
Tailor Your Application:Make sure to customise your application to reflect the key areas mentioned in the job description. Highlight your experience in coaching teams, driving sales, and enhancing customer service. This shows us that you understand what we're looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Selfridges
✨Know Your Customer
Before the interview, research the customer profile of the company and how it compares to competitors. Be ready to discuss how you would elevate the customer experience and drive service excellence in your department.
✨Showcase Your Leadership Skills
Prepare examples of how you've coached and developed teams in the past. Highlight specific instances where your guidance led to improved performance or team morale, as this is crucial for the Department Manager role.
✨Understand the Commercial Landscape
Familiarise yourself with current market trends and how they impact the business. Be prepared to discuss how you would identify opportunities and risks based on customer data and stock information during the interview.
✨Emphasise Team Collaboration
Since the role involves working closely with other Department Managers and stakeholders, think of examples that demonstrate your ability to collaborate effectively. Discuss how you would build relationships to drive team success and meet sales targets.
