At a Glance
- Tasks: Be the go-to expert for customer queries and support exciting projects.
- Company: Join the iconic Selfridges team with a focus on customer experience.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Collaborative culture with a focus on problem-solving and customer delight.
- Why this job: Make a real difference in customer satisfaction while working in a dynamic environment.
- Qualifications: Great communication skills and proficiency in Microsoft Office.
The predicted salary is between 25290 - 30910 £ per year.
As a Customer Service Consultant, you will be the expert for all things Selfridges and the go-to person to help our customers with their queries. Fully knowledgeable and understanding of everything about our Digital business, whilst supporting our stores with resolving complaints and those escalated to our Exec partners. You’ll have the opportunity to support in delivering projects within the contact centre, whilst ensuring all internal processes provide an excellent customer experience.
As a Customer Service Consultant you will:
- Be a Selfridges expert, positively and proactively supporting the contact centre with complex queries and store management with digital queries.
- Resolve complex customer queries and complaints with professionalism and a desire to exceed expectations at every opportunity; going above and beyond to inspire and delight.
- Work closely with other team members across the digital business to support in the delivery of new projects, products and services. This includes but is not limited to Digital Trading, Buying and Merchandising, IT Service Desk, Supply Chain and Change teams, ensuring that our customers are at the heart of our decision making.
- Provide training to support in the roll out of said projects, products and services as required to ensure the team within the contact centre are well informed to support customer queries.
- Adapt to the challenges that vary from day to day. A flexible role, you will be required to work on different projects to support our customers' needs across all touch points.
- Provide training and ongoing support as we roll out our Store Support service within our stores to provide a more seamless store enquiry process.
A bit about you
How you’ll do it…you will be:
- A great communicator. You will be able to positively engage with all different types of customers (domestic and international) with varying needs and requirements.
- Proficient in Microsoft Office (Excel, Outlook).
- Well informed. Remaining continuously updated as to the digital and store service proposition in order to be able to share the right information.
- Known to be a sales and service expert. You’ll need to use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
- Collaborative. You’ll work closely with team members to stay updated of key changes to digital and store information and work together where required to exceed customer needs.
- Approachable. Providing our customers with warm and friendly interactions.
- A proud shopkeeper. You’ll celebrate everything about Selfridges and be keen to use this enthusiasm to engage and excite our customers.
- Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
- An example of our values, a trusted and respected colleague.
Customer Service Consultant (Full time) in City of Westminster employer: Selfridges
At Selfridges, we pride ourselves on being an exceptional employer that values creativity and customer engagement. Our vibrant work culture fosters personal growth and offers unique opportunities to connect with diverse guests in a dynamic retail environment. Join us in delivering extraordinary experiences while enjoying a supportive team atmosphere and flexible working hours.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant (Full time) in City of Westminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Selfridges. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Selfridges before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Consultant (Full time) in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Selfridges:Your cover letter is your chance to shine! Tell us why you want to work at Selfridges specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Selfridges!
How to prepare for a job interview at Selfridges
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
