Central Operations Manager

Job Introduction

What is the role?

As a Central Operations Manager, you will use your unique understanding of retail and the wider business to successfully manage and embed operational improvement projects across our 4 stores, which enhance our customer and team member experience.

As a Central Operations Manager You Will

• Oversee the delivery of improvement projects. From managing the formulation of new processes, seeking input and advice from stakeholders across the business, seeing through implementation and post-launch support and amendments.
• Quantitative and qualitative analysis to assess current processes and identify challenges and root causes.
• Consider all possible areas of risk and impact with a process, you will foresee challenges and provide opportunities to mitigate.
• Collaborate with and influence functions where necessary, gaining all relevant inputs required to develop a robust process and then land it successfully as a new way of working. From Finance, IT, Comms and Retail to name a few.
• Present it all back to our teams and senior leaders; Able to put together really powerful presentations in powerpoint and comfortable presenting this to a senior audience, in terms of communicating the business case and change to teams.

How You’ll Do It…you Will Be

• A self-motivated multitasker, managing multiple projects at a time and driving them forward.
• Have advanced knowledge of Powerpoint and be skilled at summarizing and simplifying complex challenges so anyone can understand.
• Analytical, with an excellent working knowledge of Excel.
• Naturally pragmatic and solutions orientated. You can see the risks and opportunities within processes and procedures, and can offer solutions.
• Collaborative. Building relationships is key, working across various functions and stakeholders to simplify ways of working, confident to take the lead and influence where necessary.
• A great communicator. You have excellent influencing and negotiating skills, whilst building professional, lasting relationships at all levels.
• A retail expert. You will have in depth knowledge of both front and back of house operations and procedures.
• Commercially astute. You have a successful track record in the achievement of targets and objectives, with an ability to deliver excellence.
• An example of our values, a trusted and respected colleague.

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.

Selfridges