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- Tasks: Deliver exceptional service, share product knowledge, and manage customer complaints.
- Company: Join a dynamic team at Edit and Reformation, known for its stylish womenswear.
- Benefits: Enjoy a flexible role with opportunities for growth and collaboration.
- Why this job: Be part of a vibrant culture that values service excellence and teamwork.
- Qualifications: Curiosity to learn about sales data and strong communication skills are essential.
- Other info: You'll have the chance to build your own client base and inspire others.
The predicted salary is between 28800 - 43200 £ per year.
Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training
Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service
A bit about you:
All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more
A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team
Well informed. You will make it your business to know what our competitors are up to
Known to be a sales and service expert
Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback
Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support
A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
An example of our values, a trusted and respected colleague
Brand Specialist - Womenswear 3rd Floor, Edit and Reformation (37.5 Hours) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist - Womenswear 3rd Floor, Edit and Reformation (37.5 Hours)
✨Tip Number 1
Familiarize yourself with the latest trends in womenswear and the specific brands that the company carries. This knowledge will not only help you engage customers but also demonstrate your passion for the products during your interactions.
✨Tip Number 2
Practice your communication skills by sharing product stories with friends or family. Being able to convey excitement and information clearly will be crucial when delivering brand training to your team.
✨Tip Number 3
Develop a proactive mindset by identifying potential areas for improvement in customer service or sales processes. Showing initiative in these areas can set you apart as a candidate who is ready to take on responsibilities beyond the role's expectations.
✨Tip Number 4
Network with current employees or industry professionals to gain insights into the company's culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the interview process.
We think you need these skills to ace Brand Specialist - Womenswear 3rd Floor, Edit and Reformation (37.5 Hours)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of a Brand Specialist in Womenswear. Tailor your application to highlight relevant experiences that align with these duties.
Showcase Your Communication Skills: Since the role emphasizes great communication, provide examples in your application that demonstrate your ability to engage with customers and colleagues effectively. Highlight any experience in training or mentoring others.
Highlight Your Sales Experience: Mention any previous roles where you met sales targets or improved customer service. Use specific metrics or achievements to illustrate your success in driving sales and building customer relationships.
Express Your Passion for the Brand: Convey your enthusiasm for the brand and its products in your application. Share any personal experiences or knowledge about the brand that can help you stand out as a candidate who is genuinely invested in the role.
How to prepare for a job interview at Selfridges
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for the brand and its products during the interview. Share specific examples of how you connect with the brand's values and how you can inspire others with your knowledge.
✨Demonstrate Your Customer Service Skills
Prepare to discuss your previous experiences in customer service. Highlight situations where you effectively managed complaints or created memorable experiences for customers, showcasing your ability to deliver exceptional service.
✨Be Ready to Discuss Sales Targets
Since the role involves meeting sales, CRM, and NPS targets, be prepared to talk about your experience with sales metrics. If you lack direct experience, show your curiosity and willingness to learn about these numbers.
✨Emphasize Your Collaborative Spirit
The role requires a collaborative approach, so be ready to share examples of how you've worked effectively within a team. Discuss how you keep colleagues informed and support them in achieving shared goals.
