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For Companies At a Glance
- Tasks: Deliver exceptional customer service and share product knowledge to enhance the shopping experience.
- Company: Join Gym Shark, a leading brand in women's activewear with a vibrant culture.
- Benefits: Competitive pay, employee discounts, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that inspires and motivates others while driving sales.
- Qualifications: Strong communication skills and a passion for retail and customer service.
- Other info: Flexible role with opportunities to work across different departments.
The predicted salary is between 28800 - 43200 £ per year.
As Brand Specialist, you will deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise. Excite and motivate other colleagues in your department by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other information to help drive sales.
Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards. Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss. Adapt to the challenges that vary from day to day. A flexible role, you may be required to work in different departments, taking your service excellence and collaborative spirit with you.
Build and develop your own client base using your exceptional service skills to nurture customer relationships that you will maintain through your unique personal service.
A Bit About You
- All over the numbers. You will be set sales, CRM, and NPS targets, so even if you haven’t had much first-hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries or coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist (Supervisor) - Womenswear - Gym Shark employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist (Supervisor) - Womenswear - Gym Shark
✨Tip Number 1
Get to know the brand inside out! Research Gym Shark's products, values, and recent campaigns. This way, when you chat with them, you can show off your knowledge and passion, making you stand out as a candidate who truly gets the brand.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and sales. Think about how you can share your own experiences that align with the role. We want you to shine and show them why you're the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the Gym Shark family. Let’s get you that job!
We think you need these skills to ace Brand Specialist (Supervisor) - Womenswear - Gym Shark
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the brand and its products shine through. We want to see how excited you are about the role and how you can inspire others with your knowledge.
Tailor Your Experience: Make sure to highlight any relevant experience that aligns with the job description. We love seeing how your past roles have prepared you for this position, so don’t hold back on those achievements!
Be Personable: Your written application should reflect your approachable nature. Use a friendly tone and show us how you can build relationships with customers and colleagues alike. We’re looking for someone who can connect with others effortlessly.
Follow Our Application Process: We encourage you to apply through our website for a smooth process. Make sure to double-check your application for any errors before hitting submit – we want to see your best self!
How to prepare for a job interview at Selfridges
✨Know Your Brand Inside Out
Before the interview, dive deep into Gym Shark's brand values, product lines, and recent campaigns. Being able to discuss specific products and how they align with customer needs will show your passion and knowledge, making you stand out.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you turned a complaint into a positive experience or built strong relationships with clients. This will demonstrate your ability to nurture customer relationships effectively.
✨Be Ready to Discuss Sales Metrics
Since the role involves targets like sales and NPS, brush up on basic sales metrics and be prepared to discuss how you can contribute to achieving these goals. Showing curiosity and a willingness to learn about data will impress the interviewers.
✨Emphasise Your Collaborative Spirit
Highlight your experience working in teams and how you’ve supported colleagues in achieving shared goals. Be ready to share stories that illustrate your approachability and leadership qualities, as these are key traits for the Brand Specialist role.
