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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage product knowledge to drive sales.
- Company: Join a leading retail brand known for its innovative approach and vibrant culture.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to work across different departments.
- Why this job: Be a key player in creating memorable shopping experiences and building customer relationships.
- Qualifications: Strong communication skills and a passion for retail and customer service.
The predicted salary is between 25000 - 32000 £ per year.
Job Introduction
Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise. Excite and motivate other colleagues in your department by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales and deliver product knowledge, cascading this information via training. Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards. Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss. Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you. Build and develop your own client base, using your exceptional service skills to nurture customer relationships that you will maintain through your unique personal service.
A bit about you:
- All over the numbers. You will be set sales, CRM, and NPS targets...to name a few. So even if you haven't had much first hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries or coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist (Supervisor) - Womenswear (Adanola) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist (Supervisor) - Womenswear (Adanola)
✨Tip Number 1
Get to know the brand inside out! Research Adanola's latest collections and values so you can chat confidently about their products during interviews. This shows your passion and helps you stand out as a candidate who truly cares.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your communication skills! Since being a great communicator is key for this role, try role-playing interview scenarios with friends or family. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Adanola!
We think you need these skills to ace Brand Specialist (Supervisor) - Womenswear (Adanola)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for womenswear and the brand shine through. Share why you love the products and how you can inspire others with your knowledge.
Be Data-Driven: Mention any experience you have with sales targets or customer relationship management. If you’re new to this, express your eagerness to learn and how you plan to tackle those numbers head-on.
Highlight Your Communication Skills: Since being a great communicator is key, give examples of how you've effectively shared information or trained others in the past. This will show us that you can motivate and excite your team.
Tailor Your Application: Make sure to customise your application for the Brand Specialist role. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. And remember, apply through our website!
How to prepare for a job interview at Selfridges
✨Know Your Brand Inside Out
Before the interview, dive deep into Adanola's womenswear line. Familiarise yourself with their latest collections, unique selling points, and any recent news or collaborations. This will not only show your passion for the brand but also help you answer questions about how you can contribute to their success.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you've handled complaints or gone above and beyond for a customer. This will demonstrate your ability to create memorable experiences and manage challenges effectively.
✨Be Ready to Discuss Sales Metrics
Since the role involves meeting sales, CRM, and NPS targets, brush up on basic sales metrics and be prepared to discuss how you can contribute to achieving these goals. Even if you haven't worked directly with data, showing your curiosity and willingness to learn will impress the interviewers.
✨Emphasise Your Collaborative Spirit
Adanola values teamwork, so think of examples where you've successfully collaborated with colleagues. Highlight how you’ve shared knowledge, motivated others, or contributed to a team goal. This will showcase your ability to work well within a team and support your department.