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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage complaints while sharing product knowledge.
- Company: Join a leading designerwear brand known for its innovative approach.
- Benefits: Competitive pay, employee discounts, and opportunities for personal growth.
- Why this job: Be a key player in creating memorable shopping experiences and driving sales.
- Qualifications: Strong communication skills and a passion for fashion are essential.
- Other info: Flexible role with opportunities to work across different departments.
The predicted salary is between 28800 - 43200 £ per year.
Overview
As Brand Specialist you will
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
- Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
- Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
- Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service
A Bit About You
- All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more
- A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team
- Well informed. You will make it your business to know what our competitors are up to
- Known to be a sales and service expert
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
- An example of our values, a trusted and respected colleague
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Selfridges
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Brand Specialist (Supervisor) Womens Designerwear employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist (Supervisor) Womens Designerwear
✨Tip Number 1
Get to know the brand inside out! Dive deep into the products and their stories. When you’re chatting with potential employers, your passion and knowledge will shine through, making you stand out as a candidate who truly cares.
✨Tip Number 2
Network like a pro! Connect with people in the industry on LinkedIn or at events. Share your insights about the latest trends and ask questions. Building relationships can lead to job opportunities that aren’t even advertised yet!
✨Tip Number 3
Practice your pitch! Be ready to talk about your experiences and how they relate to the role of Brand Specialist. Highlight your customer service skills and any sales achievements. A confident delivery can make all the difference in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team. Let’s get you that dream job together!
We think you need these skills to ace Brand Specialist (Supervisor) Womens Designerwear
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the brand and products shine through. We want to see how much you care about delivering exceptional service and creating memorable experiences for our customers.
Be Specific About Your Experience: Share concrete examples of how you've handled customer complaints or motivated a team in the past. We love seeing real-life stories that demonstrate your skills and how you can contribute to our team.
Highlight Your Flexibility: Since this role requires adaptability, make sure to mention any experiences where you've successfully navigated changing circumstances. We appreciate candidates who can thrive in a dynamic environment!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Selfridges
✨Know Your Brand Inside Out
Before the interview, dive deep into the brand's history, values, and current product lines. Being able to discuss specific products and their unique features will show your passion and knowledge, which is crucial for a Brand Specialist role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you turned a complaint into a positive experience or built strong relationships with clients. This will demonstrate your ability to nurture customer relationships effectively.
✨Be Ready to Discuss Sales Targets
Since the role involves meeting sales, CRM, and NPS targets, be prepared to talk about your experience with sales metrics. If you haven't worked directly with data, express your eagerness to learn and how you plan to track your performance.
✨Emphasise Your Team Spirit
Highlight your collaborative nature by sharing experiences where you motivated or supported your colleagues. Discuss how you can contribute to a positive team environment and help drive sales through effective communication and training.
