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- Tasks: Deliver exceptional customer service and manage complaints while motivating your team.
- Company: Join a dynamic Womenswear Denim Studio with brands like Frame, Good American, and Vince.
- Benefits: Enjoy flexible working hours and opportunities for personal growth in a vibrant retail environment.
- Why this job: Be part of a collaborative team that values creativity, customer relationships, and sales excellence.
- Qualifications: Curiosity to learn about sales data and strong communication skills are essential.
- Other info: Flexibility is key; tasks may vary based on business needs.
The predicted salary is between 28800 - 43200 £ per year.
This advert reflects 3 vacancies across Frame, Good American & Vince in our Womenswear Denim Studio.
As Brand Specialist you will:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
- Excite and motivate other colleagues in your department by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales.
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.
- Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Build and develop your own client base using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service.
A bit about you:
- All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first-hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries or coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist (Supervisor) - Womens Denim (Full Time) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist (Supervisor) - Womens Denim (Full Time)
✨Tip Number 1
Familiarise yourself with the brands you'll be representing, such as Frame, Good American, and Vince. Understanding their unique selling points and current collections will help you engage customers effectively and demonstrate your passion during interviews.
✨Tip Number 2
Showcase your ability to handle customer complaints and provide exceptional service. Prepare examples from your past experiences where you've turned a negative situation into a positive one, as this is crucial for the role.
✨Tip Number 3
Highlight your teamwork skills and how you've motivated colleagues in previous roles. Being able to inspire and train others will set you apart, so think of specific instances where you've successfully collaborated with a team.
✨Tip Number 4
Stay updated on industry trends and competitor activities. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and your proactive approach to improving business performance.
We think you need these skills to ace Brand Specialist (Supervisor) - Womens Denim (Full Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail, customer service, and any previous roles that involved brand management or team leadership. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your passion for women's denim and your understanding of the brand's values. Share specific examples of how you've delivered exceptional customer service and motivated teams in past roles.
Showcase Your Data Skills: Since the role involves sales and CRM targets, mention any experience you have with data analysis or sales metrics. Highlight your curiosity and willingness to learn more about these areas, as this will resonate well with the hiring team.
Prepare for Potential Questions: Think about how you would handle various scenarios related to customer service, team collaboration, and stock management. Be ready to discuss your approach to problem-solving and how you can contribute to improving business standards.
How to prepare for a job interview at Selfridges
✨Showcase Your Product Knowledge
As a Brand Specialist, you'll need to demonstrate your understanding of the products. Research the brands you'll be representing and be prepared to discuss their unique features and benefits during the interview.
✨Emphasise Your Customer Service Skills
Highlight your experience in delivering exceptional customer service. Be ready to share specific examples of how you've handled complaints or created memorable experiences for customers in the past.
✨Demonstrate Your Leadership Qualities
Since this role involves motivating and training colleagues, think of instances where you've successfully led a team or influenced others. Share these stories to showcase your collaborative spirit and leadership skills.
✨Prepare for Sales and Data Discussions
Familiarise yourself with sales metrics and customer relationship management (CRM) concepts. Even if you haven't worked directly with data, showing curiosity and a willingness to learn will impress your interviewers.
