Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage product knowledge to enhance the shopping experience.
- Company: Join the iconic Selfridges team in a vibrant retail environment.
- Benefits: Competitive salary, great perks, and opportunities for personal growth.
- Why this job: Be a leader in a dynamic team and inspire others while building customer relationships.
- Qualifications: Strong communication skills and a passion for sales and service.
- Other info: Flexible role with opportunities to work across different departments.
The predicted salary is between 28800 - 43200 £ per year.
Job Introduction
As Brand Specialist you will:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
- Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training.
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.
- Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service.
A bit about you:
- All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist (Supervisor) - Western Gallery Edit (Womens 2nd Floor) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist (Supervisor) - Western Gallery Edit (Womens 2nd Floor)
✨Tip Number 1
Get to know the brand inside out! Dive deep into their products, values, and what makes them tick. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out from the crowd.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and any tips they might have. Building these connections can give you insider info and even lead to referrals.
✨Tip Number 3
Practice your pitch! Prepare a short, engaging story about why you're the perfect fit for the Brand Specialist role. Highlight your customer service skills and how you can drive sales. This will help you feel confident during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team. So, get that application in and let’s make it happen!
We think you need these skills to ace Brand Specialist (Supervisor) - Western Gallery Edit (Womens 2nd Floor)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the brand shine through. We want to see how much you love our products and how that passion can translate into exceptional customer service.
Tailor Your Experience: Make sure to highlight any relevant experience that aligns with the role. Whether it's sales, customer service, or team leadership, we want to know how your background makes you a great fit for the Brand Specialist position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Selfridges
✨Know Your Brand Inside Out
As a Brand Specialist, it's crucial to have an in-depth understanding of the products you'll be representing. Research the brand's history, values, and current offerings. Be prepared to discuss how these elements can enhance customer experience and drive sales.
✨Showcase Your Communication Skills
Since this role involves training and motivating your team, practice articulating your thoughts clearly and confidently. Use examples from past experiences where you've successfully communicated product knowledge or resolved customer complaints to demonstrate your expertise.
✨Be Ready to Discuss Sales Metrics
Familiarise yourself with key performance indicators like sales targets and customer satisfaction scores. Even if you haven't worked directly with these metrics, show your enthusiasm for learning and how you plan to leverage data to improve service and sales.
✨Emphasise Your Collaborative Spirit
This role requires working closely with colleagues across departments. Prepare examples that highlight your ability to collaborate effectively, share feedback, and support your team. Show that you're approachable and ready to lead by example in creating a positive work environment.
