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- Tasks: Deliver exceptional customer service and manage MTM product knowledge.
- Company: Join the iconic Tom Ford brand, known for luxury menswear.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and training.
- Why this job: Be part of a stylish team, enhancing customer experiences and building relationships.
- Qualifications: Passion for fashion, strong communication skills, and a desire to learn.
- Other info: Flexibility in tasks is expected to meet business needs.
The predicted salary is between 28800 - 43200 £ per year.
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Brand Specialist (Supervisor) – Tom Ford Menswear, London
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Client:
Selfridges
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
2a96e77931cc
Job Views:
5
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
Brand Specialist (Supervisor) – Tom Ford Menswear
Job Introduction
As Tom Ford\’s Brand Specialist you will:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
- Ensure the highest level of MTM services is provided while conveying in-depth knowledge of fabric and custom suit products, including composition, style etc
- Demonstrate consistent high level of sales productivity, with an entrepreneurial approach in supporting MTM events, assisting in the process with other team members and providing technical expertise to manage customer questions. Reinforce standards on MTM services to minimize rejection rates.
- Develop and train other associates on new seasonal fabrics, and ensure entire team has a thorough understanding of the offering while assisting on the orders;
- Build a strong relationship with the brand for updates and follow ups in managing and tracking orders from start to finish,
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
- Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
- Build and develop your own client base.Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service
- Responsibilities in updating and maintenance of all necessary tools for the TOM FORD MTM program, ensuring seasonal swatch fabrics are updated weekly.
- Maintain presence on the sales floor and serve as an ambassador of MTM to clients while also assisting in general selling activities throughout the store as needed.
- Monitor shipment, work closely with stakeholders, and assist the customers with rapid info in regards of MTM status orders
- Ensure the highest levels of MTM services are provided according to TOM FORD standards and that the customer receives the \’perfect\’ fit;
A bit about you:
- All over the numbers.You will be set sales, CRM, and NPS targets…to name a few.So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more
- A great communicator.Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team
- Well informed. You will make it your business to know what our competitors are up to
- Known to be a sales and service expert
- Collaborative.Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback
- Approachable.You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
- An example of our values, a trusted and respected colleague
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
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Brand Specialist (Supervisor) - Tom Ford Menswear employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist (Supervisor) - Tom Ford Menswear
✨Tip Number 1
Familiarise yourself with Tom Ford's product range, especially the MTM services. Understanding the fabrics, styles, and customisation options will not only boost your confidence but also impress during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Showcase your sales achievements and customer service experiences in conversations. Be ready to discuss specific examples where you exceeded targets or resolved customer complaints effectively.
✨Tip Number 4
Stay updated on industry trends and competitor activities. Being well-informed will help you demonstrate your passion for the brand and your proactive approach to the role during discussions.
We think you need these skills to ace Brand Specialist (Supervisor) - Tom Ford Menswear
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, sales, and product knowledge, particularly in the fashion or luxury retail sector. Emphasise any previous roles where you managed teams or trained others.
Craft a Compelling Cover Letter: In your cover letter, express your passion for Tom Ford and the menswear industry. Mention specific examples of how you've delivered exceptional customer service and contributed to sales targets in past roles.
Showcase Your Knowledge: Demonstrate your understanding of MTM services and fabric knowledge in your application. Mention any relevant training or experiences that showcase your ability to educate others and manage customer inquiries effectively.
Highlight Your Communication Skills: Since the role requires strong communication skills, provide examples of how you've successfully collaborated with team members or built relationships with clients. This will show your potential employer that you're a great fit for their team.
How to prepare for a job interview at Selfridges
✨Showcase Your Product Knowledge
As a Brand Specialist, it's crucial to demonstrate your understanding of Tom Ford's products, especially MTM services. Be prepared to discuss fabrics, styles, and the custom suit process in detail, as this will show your passion and expertise.
✨Emphasise Customer Service Skills
Highlight your ability to deliver exceptional customer service. Share examples of how you've managed complaints or created memorable experiences for customers in the past, as this role heavily relies on building strong customer relationships.
✨Demonstrate Sales Acumen
Be ready to discuss your previous sales achievements and how you plan to meet targets. Show that you have an entrepreneurial mindset and can contribute to the overall sales productivity of the team.
✨Prepare for Team Collaboration Questions
Since the role involves training and collaborating with other associates, think of examples where you've successfully worked in a team. Be prepared to discuss how you can support your colleagues and contribute to a positive team environment.