At a Glance
- Tasks: Deliver exceptional customer service and manage product knowledge to enhance sales.
- Company: Join the iconic Selfridges team in a dynamic retail environment.
- Benefits: Competitive salary, benefits package, and opportunities for personal growth.
- Other info: Flexible role with opportunities to work across different departments.
- Why this job: Be a leader in menswear, inspire others, and build lasting customer relationships.
- Qualifications: Strong communication skills and a passion for retail and customer service.
The predicted salary is between 30000 - 40000 € per year.
As Brand Specialist you will:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
- Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales.
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.
- Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Build and develop your own client base, using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service.
A bit about you:
- All over the numbers. You will be set sales, CRM, and NPS targets...to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist (Supervisor) - Menswear (Dunhill) employer: Selfridges
At Selfridges, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and personal growth. As a Brand Specialist (Supervisor) in our Menswear department, you will not only have the opportunity to develop your skills in a dynamic retail environment but also enjoy competitive benefits and a commitment to employee development, all while working in the heart of London, a city known for its fashion and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Specialist (Supervisor) - Menswear (Dunhill)
✨Tip Number 1
Get to know the brand inside out! Research Dunhill's history, values, and latest collections. This way, when you chat with the hiring team, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and sales. Think of examples from your past experiences that showcase your skills in these areas. We want you to shine and show how you can deliver exceptional service!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Dunhill team. Let’s get you that dream job!
We think you need these skills to ace Brand Specialist (Supervisor) - Menswear (Dunhill)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for menswear and the Dunhill brand shine through. We want to see how excited you are about delivering exceptional service and sharing product knowledge with customers.
Be Specific About Your Experience:Don’t just list your previous jobs; tell us about specific experiences where you’ve excelled in sales or customer service. We love hearing about those moments when you went above and beyond to create a memorable experience for customers.
Highlight Your Team Spirit:As a Brand Specialist, collaboration is key! Make sure to mention any instances where you’ve worked closely with colleagues to achieve a common goal. We’re looking for team players who can motivate and inspire others.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Selfridges
✨Know Your Brand Inside Out
As a Brand Specialist, it's crucial to have an in-depth understanding of Dunhill's menswear line. Research the latest collections, product exclusives, and brand stories. This knowledge will not only impress your interviewers but also help you articulate how you can share this information with your team and customers.
✨Showcase Your Sales Savvy
Be prepared to discuss your experience with sales targets and customer relationship management (CRM). Highlight any past achievements in driving sales or improving customer service. Use specific examples to demonstrate your ability to meet and exceed targets, as this is key for the role.
✨Demonstrate Leadership Skills
Since you'll be expected to motivate and inspire your colleagues, think of instances where you've successfully led a team or trained others. Share how you’ve fostered collaboration and communication within a team, as well as how you handle challenges and feedback.
✨Prepare for Flexibility Questions
The role requires adaptability, so expect questions about how you handle changing situations. Think of examples where you've had to switch tasks or departments on short notice. Emphasise your willingness to take on responsibilities beyond your role and how you maintain high standards in all areas.
