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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage complaints while sharing product knowledge.
- Company: Join a leading jewellery brand known for its quality and customer experience.
- Benefits: Enjoy flexible working hours, training opportunities, and a vibrant team culture.
- Why this job: Be part of a dynamic team that values collaboration and personal growth.
- Qualifications: Passion for products, strong communication skills, and a willingness to learn.
- Other info: Flexibility in tasks and departments is key to this role.
The predicted salary is between 24000 - 36000 £ per year.
As Brand Specialist you will:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
- Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales.
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.
- Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Build and develop your own client base using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service.
A bit about you:
- All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist (Supervisor) - Jewellery (Trafford) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist (Supervisor) - Jewellery (Trafford)
✨Tip Number 1
Familiarise yourself with the latest trends in jewellery and the specific brands that the company carries. This knowledge will not only help you stand out during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current employees or industry professionals to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your experience in customer service and sales, focusing on specific examples where you've successfully managed complaints or built strong customer relationships. This will showcase your ability to excel in the role.
✨Tip Number 4
Demonstrate your leadership skills by thinking of ways you could motivate and inspire a team. Be ready to share ideas on how you would conduct training sessions or improve team performance, as this aligns with the responsibilities of the position.
We think you need these skills to ace Brand Specialist (Supervisor) - Jewellery (Trafford)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, sales, and team leadership. Use specific examples that demonstrate your ability to deliver exceptional service and manage complaints effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for jewellery and the brand. Mention how your skills align with the job requirements, particularly your ability to motivate colleagues and drive sales through product knowledge.
Showcase Your Communication Skills: Since great communication is key for this role, consider including examples of how you've successfully trained or inspired a team in the past. Highlight any experience you have in sharing product knowledge or building customer relationships.
Research the Brand: Familiarise yourself with the brand's values, products, and competitors. This knowledge will not only help you in your application but also prepare you for potential interview questions about how you can contribute to the brand's success.
How to prepare for a job interview at Selfridges
✨Showcase Your Product Knowledge
As a Brand Specialist, you'll need to demonstrate your understanding of the jewellery products. Be prepared to discuss current trends, materials, and competitors. This will show your passion and commitment to the role.
✨Emphasise Customer Service Skills
Highlight your experience in delivering exceptional customer service. Share specific examples of how you've handled complaints or created memorable experiences for customers, as this is crucial for the role.
✨Demonstrate Leadership Qualities
Since you'll be supervising others, it's important to convey your leadership skills. Discuss how you've motivated teams in the past and how you plan to inspire your colleagues in this new role.
✨Prepare for Flexibility Questions
The role requires adaptability across different departments. Be ready to discuss situations where you've successfully adapted to change or taken on additional responsibilities beyond your usual role.
