Brand Specialist (Supervisor) - Contemporary Womenswear, 2nd Floor (Full-time)

Brand Specialist (Supervisor) – Contemporary Womenswear, 2nd Floor (Full-time)

Brand Specialist (Supervisor) – Contemporary Womenswear, 2nd Floor (Full-time)

Overview

• Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
• Excite and motivate other colleagues in your department by sharing knowledge of your brand, communicating stories of newness and product exclusives to help drive sales, and cascading information via training.
• Take responsibility for tasks beyond the role expectation, spot opportunities to improve business, customer service and retail standards.
• Follow health and safety procedures and security procedures, and actively participate in preventing stock loss.
• Adapt to daily challenges in a flexible role; you may work across different departments while maintaining service excellence and collaboration.
• Build and develop your own client base using exceptional service skills to nurture customer relationships maintained through your personal service.

A Bit About You

• All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. You will have the curiosity and appetite to learn more.
• A great communicator. Passionate about our products, with the ability to deliver inspiring brand training to your team.
• Well informed. You will know what our competitors are up to.
• Known to be a sales and service expert.
• Collaborative. Your brand partner or internal team will rely on you to keep them informed of successes, challenges, or customer feedback.
• Approachable. You will be a leader in your department and support requests, coaching, and queries for the wider team.
• A proud shopkeeper. Replenish stock, maintain standards, and inspire others to deliver the same.
• An example of our values, a trusted and respected colleague.

Note: This guide represents a summary of the role; all team members are expected to be flexible in the work undertaken, which may change according to business needs.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing and Sales

Industries

• Retail

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