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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage product knowledge to enhance sales.
- Company: Join the iconic Selfridges team in a vibrant retail environment.
- Benefits: Competitive salary, benefits package, and opportunities for career growth.
- Why this job: Be a leader in a dynamic team and inspire others with your passion for children's fashion.
- Qualifications: Strong communication skills and a desire to learn about sales and customer service.
- Other info: Flexible role with a chance to work across different departments.
The predicted salary is between 28800 - 43200 £ per year.
Job Introduction
As Brand Specialist you will:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
- Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales.
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.
- Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service.
A bit about you:
- All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist (Supervisor) - Childrenswear (Baby) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist (Supervisor) - Childrenswear (Baby)
✨Tip Number 1
Get to know the brand inside out! Research Selfridges and their Childrenswear line. The more you know about the products, the better you can connect with customers and show your passion during interviews.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with friends or family. This will help you feel more confident when discussing how you'd handle customer service and training others.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Selfridges team.
We think you need these skills to ace Brand Specialist (Supervisor) - Childrenswear (Baby)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for childrenswear shine through! We want to see how much you care about the products and the experience you can create for our customers.
Be Specific: Use specific examples from your past experiences that highlight your skills in customer service and sales. We love seeing how you've made a difference in previous roles, so don’t hold back!
Tailor Your Application: Make sure to tailor your application to the Brand Specialist role. Highlight your knowledge of the brand and competitors, and how you can contribute to our team’s success. We appreciate a personal touch!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Selfridges
✨Know Your Brand Inside Out
Before the interview, dive deep into the brand's history, values, and product range. Be ready to discuss how you can share this knowledge with your team and enhance customer experiences.
✨Showcase Your Sales Savvy
Prepare examples of how you've driven sales in previous roles. Highlight your understanding of sales metrics like CRM and NPS, and express your eagerness to learn more about data analysis.
✨Demonstrate Your Leadership Skills
Think of instances where you've motivated a team or resolved conflicts. Share these stories to illustrate your collaborative spirit and how you can inspire others in the department.
✨Be Ready for Flexibility
Since the role requires adaptability, come prepared to discuss how you've successfully handled changing responsibilities in the past. Show that you're open to taking on various tasks beyond your usual role.
