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For Companies At a Glance
- Tasks: Deliver exceptional customer service and share product knowledge to create memorable experiences.
- Company: Join the iconic Canada Goose team at Selfridges.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be a brand ambassador and inspire others while building lasting customer relationships.
- Qualifications: Strong communication skills and a passion for retail and customer service.
- Other info: Dynamic role with opportunities to learn and adapt in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
As Brand Specialist, you will deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise. Excite and motivate other colleagues in your department by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other information to help drive sales.
Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards. Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss. Adapt to the challenges that vary from day to day. A flexible role, you may be required to work in different departments, taking your service excellence and collaborative spirit with you.
Build and develop your own client base using your exceptional service skills to nurture customer relationships that you will maintain through your unique personal service.
A Bit About You
- All over the numbers. You will be set sales, CRM, and NPS targets, so even if you haven’t had much first-hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries or coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist (Supervisor) Canada Goose employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist (Supervisor) Canada Goose
✨Tip Number 1
Get to know the brand inside out! Dive deep into Canada Goose's products, values, and latest news. This knowledge will not only help you stand out in interviews but also show your genuine passion for the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your communication skills! As a Brand Specialist, you'll need to inspire and motivate others. Role-play common scenarios with friends or family to boost your confidence and refine your delivery.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace Brand Specialist (Supervisor) Canada Goose
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the brand shine through! Talk about why you love Canada Goose and how that passion can translate into exceptional customer service.
Highlight Your Experience: Make sure to showcase any relevant experience you have in retail or customer service. We want to see how you've handled challenges and delivered great service in the past, so don’t hold back!
Be a Team Player: Since collaboration is key in this role, mention any experiences where you've worked well with others. We’re looking for someone who can inspire and motivate their team, so share those stories!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Canada Goose.
How to prepare for a job interview at Selfridges
✨Know Your Brand Inside Out
Before the interview, dive deep into Canada Goose's products and values. Familiarise yourself with their latest collections, unique selling points, and any recent news about the brand. This knowledge will not only impress your interviewers but also show your genuine passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think of specific situations where you resolved complaints or created memorable experiences for customers. This will demonstrate your ability to handle challenges and maintain high service standards.
✨Be Ready to Discuss Sales Targets
Since the role involves meeting sales, CRM, and NPS targets, be prepared to discuss your experience with data and metrics. If you haven't worked directly with these before, express your eagerness to learn and share how you've successfully met goals in previous roles.
✨Emphasise Team Collaboration
Highlight your collaborative spirit by sharing examples of how you've worked effectively within a team. Discuss how you’ve supported colleagues, shared knowledge, and contributed to a positive work environment. This will show that you're not just a great individual contributor but also a team player.