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For Companies At a Glance
- Tasks: Deliver exceptional customer service and share product knowledge to create memorable experiences.
- Company: Join the iconic Selfridges team in a vibrant retail environment.
- Benefits: Competitive salary, benefits package, and opportunities for personal growth.
- Why this job: Be a leader in beauty retail and inspire others while building customer relationships.
- Qualifications: Strong communication skills and a passion for beauty products.
- Other info: Flexible role with dynamic challenges and a focus on teamwork.
The predicted salary is between 28800 - 43200 £ per year.
Job Introduction
As Brand Specialist you will:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
- Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales.
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.
- Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service.
A bit about you:
- All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist (Supervisor) - Beauty Workshop employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist (Supervisor) - Beauty Workshop
✨Tip Number 1
Get to know the brand inside out! Dive deep into their products, values, and latest news. This way, when you chat with them, you can show off your knowledge and passion, making you stand out as a candidate who truly cares.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus in landing that job.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer service and sales. Think about how you can demonstrate your leadership skills and adaptability, as these are key for the Brand Specialist role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the team at Selfridges.
We think you need these skills to ace Brand Specialist (Supervisor) - Beauty Workshop
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for beauty products shine through! We want to see how much you love the brand and how you can share that passion with customers.
Highlight Your Experience: Make sure to mention any relevant experience you have in retail or customer service. We’re looking for someone who can deliver exceptional service and manage complaints effectively, so share those stories!
Be Data Savvy: Since we’re all about numbers, don’t shy away from mentioning any experience you have with sales targets or CRM systems. Show us your curiosity and willingness to learn more about data!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Selfridges
✨Know Your Products Inside Out
As a Brand Specialist, you need to be passionate about the products you'll be representing. Do your homework on the brand and its offerings. Familiarise yourself with the latest trends, product exclusives, and competitor insights. This knowledge will not only help you answer questions confidently but also impress your interviewers with your enthusiasm.
✨Showcase Your Communication Skills
Since this role involves training and motivating your team, it's crucial to demonstrate your communication prowess during the interview. Practice explaining complex ideas simply and engagingly. You might even want to prepare a mini-presentation about a product or trend to showcase your ability to inspire others.
✨Emphasise Your Customer Service Experience
Highlight any previous roles where you've excelled in customer service. Share specific examples of how you've handled complaints or turned a negative experience into a positive one. This will show that you understand the importance of exceptional service and can maintain high standards, even under pressure.
✨Be Ready to Discuss Sales Targets
Since the role involves meeting sales, CRM, and NPS targets, be prepared to discuss your experience with data and sales strategies. If you haven't had much exposure, express your eagerness to learn and adapt. Showing a proactive attitude towards achieving targets will resonate well with your interviewers.
