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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage product knowledge to drive sales.
- Company: Join a leading beauty retailer known for its innovative products and customer experience.
- Benefits: Enjoy flexible working hours, training opportunities, and a vibrant team culture.
- Why this job: Be part of a dynamic team that values creativity, collaboration, and personal growth.
- Qualifications: Passion for beauty, strong communication skills, and a willingness to learn.
- Other info: Opportunity to build your own client base and develop leadership skills.
The predicted salary is between 24000 - 36000 £ per year.
As Brand Specialist you will:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
- Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales.
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.
- Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Build and develop your own client base using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service.
A bit about you:
- All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist (Supervisor) - Beauty/ Colour (Trafford) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist (Supervisor) - Beauty/ Colour (Trafford)
✨Tip Number 1
Familiarise yourself with the latest trends in the beauty and colour industry. Being knowledgeable about current products and competitors will not only help you stand out but also enable you to engage effectively with customers and colleagues.
✨Tip Number 2
Practice your communication skills by sharing product stories with friends or family. This will help you become more confident in delivering brand training and engaging with customers, which is crucial for a Brand Specialist role.
✨Tip Number 3
Network with professionals in the beauty industry, whether through social media or local events. Building connections can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Demonstrate your passion for customer service by volunteering or working in retail environments. Gaining hands-on experience will showcase your ability to manage complaints and build customer relationships, which are key aspects of the job.
We think you need these skills to ace Brand Specialist (Supervisor) - Beauty/ Colour (Trafford)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, sales, and team leadership. Use specific examples that demonstrate your ability to deliver exceptional service and manage complaints effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for beauty products and your understanding of the brand. Mention how you can excite and motivate colleagues, and share any relevant training or mentoring experiences you've had.
Showcase Your Data Skills: Since the role involves targets like sales and CRM, mention any experience you have with data analysis or metrics. If you lack direct experience, emphasise your curiosity and willingness to learn about these areas.
Demonstrate Your Communication Skills: Highlight your communication skills in both your CV and cover letter. Provide examples of how you've successfully trained or informed others, and how you maintain strong customer relationships through effective communication.
How to prepare for a job interview at Selfridges
✨Showcase Your Product Knowledge
As a Brand Specialist, you'll need to demonstrate your understanding of beauty products. Be prepared to discuss your favourite brands and products, and how you would share this knowledge with customers and colleagues.
✨Emphasise Your Customer Service Skills
Highlight your experience in delivering exceptional customer service. Share specific examples of how you've handled complaints or created memorable experiences for customers in the past.
✨Demonstrate Your Leadership Qualities
Since the role involves motivating and training colleagues, be ready to discuss your leadership style. Provide examples of how you've inspired others or contributed to a team environment.
✨Be Data-Driven
Familiarise yourself with sales, CRM, and NPS metrics. Even if you haven't worked directly with these before, show your enthusiasm for learning and how you can use data to improve customer service and drive sales.
