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- Tasks: Deliver exceptional customer service and share product knowledge to create memorable experiences.
- Company: Join Our Place, a vibrant brand focused on collaboration and customer engagement.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to work across different departments.
- Why this job: Be a key player in driving sales and inspiring your team with your passion.
- Qualifications: Strong communication skills and a desire to learn about sales and customer service.
The predicted salary is between 28800 - 43200 £ per year.
Recruitment Manager @ Selfridges | Employee Training, Relationship Building
As Brand Specialist you will:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
- Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
- Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
- Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service
A bit about you:
- All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more
- A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team
- Well informed. You will make it your business to know what our competitors are up to
- Known to be a sales and service expert
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
- An example of our values, a trusted and respected colleague
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Management and Customer Service
- Industries: Retail Furniture and Home Furnishings and Retail
London, United Kingdom
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Brand Specialist, Our Place employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist, Our Place
✨Tip Number 1
Get to know the brand inside out! Dive deep into Our Place's products and values. This way, when you chat with potential employers, you can share your passion and knowledge, making you stand out as a candidate who truly gets the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Show off your service skills! During interviews, share specific examples of how you've delivered exceptional customer service in the past. Highlighting your ability to handle complaints and create memorable experiences will resonate well with hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the team at Our Place, which is always a plus in the eyes of recruiters.
We think you need these skills to ace Brand Specialist, Our Place
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the brand shine through! We want to see how much you love our products and how that passion can translate into exceptional service for our customers.
Be Specific About Your Experience: Share specific examples from your past roles that demonstrate your ability to deliver outstanding customer service and drive sales. We’re looking for those moments where you’ve gone above and beyond, so don’t hold back!
Highlight Your Team Spirit: Since collaboration is key in this role, make sure to mention any experiences where you’ve worked closely with others to achieve a common goal. We value team players who can motivate and inspire their colleagues!
Tailor Your Application: Take the time to tailor your application to the job description. Use keywords from the listing and show us how your skills align with what we’re looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Selfridges
✨Know Your Brand Inside Out
As a Brand Specialist, it's crucial to have a deep understanding of the products you'll be representing. Research Our Place's offerings, their unique features, and what sets them apart from competitors. This knowledge will not only help you answer questions confidently but also allow you to share compelling stories that excite both customers and colleagues.
✨Showcase Your Customer Service Skills
During the interview, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've handled complaints or gone above and beyond for customers. Highlighting your ability to create memorable experiences will demonstrate that you’re the right fit for delivering exceptional service.
✨Demonstrate Your Collaborative Spirit
Collaboration is key in this role, so be ready to talk about times when you've worked effectively with others. Whether it’s sharing knowledge or supporting team members, showing that you can inspire and motivate those around you will make you stand out as a candidate who embodies the values of teamwork and leadership.
✨Be Ready to Discuss Sales and Data
Since the role involves meeting sales and CRM targets, show your enthusiasm for numbers and data. Even if you lack direct experience, express your curiosity and willingness to learn. You might want to prepare some questions about how the company tracks success and how you can contribute to achieving those goals.