At a Glance
- Tasks: Deliver exceptional customer experiences and develop relationships with high net worth clients.
- Company: Join a prestigious retail brand known for luxury and innovation.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Exciting events and a collaborative environment await you!
- Why this job: Be a part of a dynamic team that shapes unique shopping experiences.
- Qualifications: Experience in personal shopping and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
As a Personal Shopping Consultant, you will deliver an extraordinary customer experience while meeting sales and profit targets. You will develop a client engagement strategy and work cross-functionally to execute this to the highest standard.
In this role you will:
- Nurture and develop relationships to generate new business with a focus on international, high potential and high net worth clients.
- Recognise potential events either in store or offsite to further our client base and proactively approach individuals and corporations.
- Generate ideas and implement plans to develop business opportunities and drive productivity, sales and profit across own bought and concession businesses.
- Demonstrate a commercial mindset and outlook to stay responsive to customer needs, sharing inspiration and developing a commercial mindset in the immediate and wider team.
- Monitor customer service satisfaction and spend, suggesting improvements where necessary to keep us ahead of our competitors.
- Partner with key stakeholders at store events and through other commercial opportunities (CNY, Eid, Christmas, Football pop-ups).
- Act as an ambassador for Selfridges Personal Shopping both internally and externally by representing our brand in public/store events to promote our products and services.
- Follow health and safety and security procedures.
- Positively interact with potential and existing clients, answering queries and providing guidance on our services, enabling customers to choose the most suitable option for them.
- Continue to deliver our unique service by maintaining customer care, responding to client enquiries, booking and following up on deliveries and client alterations.
- Be responsible for prepping the client rooms, maintaining housekeeping standards, returning stock from previous consultations, and laying out product options for the next client.
- Work confidently and collaboratively with various departments to deliver exceptional service and standards.
- Stay ahead of the latest trends by taking every opportunity to expand your product knowledge and being aware of competitor activity.
A bit about you:
- A reputable personal shopper with an established client base.
- Collaborative, supporting the wider Personal Shopping team to deliver exceptional service to customers seeking a unique experience.
- A proud shopkeeper, understanding the various elements of your role, maintaining a clean and tidy environment, helping with cashing up, and supporting the wider team when needed.
- Detail-oriented, noticing even the smallest details to ensure an excellent experience and luxury environment for customers.
- Well informed about store events and services that may appeal to Personal Shopping clients.
- A great communicator, adapting your style and service to suit customer needs and preferences, genuinely connecting with customers while guiding them on the services and support that best suit their needs.
- Known to be a sales and service expert.
- Commercially astute, responsive to customer needs as well as market and competitor trends, taking opportunities to improve performance by creating and owning a clear plan to deliver results.
- An example of our values, a trusted and respected colleague.
Personal Shopper (Mandarin Speaker) in Bolton employer: Selfridges
At Selfridges, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions collaboration and creativity. As a Personal Shopper, you will not only engage with high-profile clients but also benefit from extensive training and growth opportunities in a dynamic retail environment. Our commitment to employee well-being is reflected in our supportive atmosphere and unique events that celebrate diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Shopper (Mandarin Speaker) in Bolton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Selfridges. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Selfridges before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Personal Shopper (Mandarin Speaker) in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Selfridges:Your cover letter is your chance to shine! Tell us why you want to work at Selfridges specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Selfridges!
How to prepare for a job interview at Selfridges
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
