At a Glance
- Tasks: Coordinate supply chain operations and support performance reporting for retail stores.
- Company: Join a leading retail brand with a focus on innovation and teamwork.
- Benefits: Competitive salary, flexible working hours, and opportunities for career growth.
- Other info: Dynamic work environment with a chance to collaborate across various teams.
- Why this job: Be the backbone of our supply chain and make a real difference in retail operations.
- Qualifications: Strong analytical skills and experience in operational reporting.
The predicted salary is between 27000 - 33000 £ per year.
- Supply Chain, Administrator
- Single description (external)
- Reports To: Retail Supply Chain Manager
- Department: Supply Chain
- Location: Midlands Based with occasional visits to London/ Manchester based stores
- Purpose of role
The Supply Chain Administrator is responsible for providing operational coordination and analytical support across the retail end-to-end supply chain, acting as the key interface between Stores, Merchandising and Distribution Centre.
The role ensures operational issues are proactively managed and resolved, supports performance reporting and continuous improvement activity, and provides the Supply Chain team with the operational insight required to maintain high levels of service, stock availability and delivery performance.
By owning the administration, reporting and coordination activities, the role enables the Supply Chain leadership team to focus on strategic priorities, supplier performance and business transformation.
Key Responsibilities
- Operational Coordination
- Act as the first point of contact for store and operational supply chain queries relating to deliveries, replenishment and stock accuracy.
- Coordinate investigations across Stores, Distribution Centres and third-party logistics providers to ensure timely resolution of service issues.
- Monitor daily operational performance and proactively escalate emerging risks.
- Support the prioritisation of workload across Distribution Centre operations where required.
- Performance Reporting
- Produce daily, weekly and monthly operational performance reports.
- Maintain dashboards covering service levels, store delivery performance, replenishment compliance and operational KPIs.
- Analyse trends and identify recurring issues impacting customer or store service.
- Ensure accurate reporting of operational performance to support business decision making.
- Continuous Improvement
- Identify recurring operational issues and support root cause analysis.
- Work with Supply Chain Managers and operational partners to implement process improvements.
- Track improvement initiatives and measure delivery against agreed actions.
- Support the development of standard operating procedures and process documentation.
- Supplier and Stakeholder Support
- Build effective working relationships with Distribution Centre operations, DHL, Retail Operations, Customer Services and Commercial teams.
- Coordinate communication between internal stakeholders and logistics partners to ensure service issues are resolved efficiently.
- Support governance meetings through preparation of reports, actions and performance updates.
- Planning and Administration
- Support forecasting and replenishment planning activities.
- Assist with workload planning and operational prioritisation.
- Maintain accurate operational records, trackers and performance documentation.
- Provide administrative support for operational projects and Supply Chain initiatives.
- Key Accountabilities
- Timely resolution of store and operational escalations.
- Accurate and timely production of Supply Chain performance reporting.
- Improved visibility of operational performance and service trends.
- Effective coordination between internal stakeholders and logistics providers.
- Delivery of continuous improvement actions that improve operational efficiency and improved service.
- Key Relationships
- Internal
- Supply Chain Manager
- Head of Supply Chain
- Retail Operations
- Customer Services
- Commercial Teams
- Finance
- Technology
- External
- DHL
- Transport
- Knowledge, Skills and Experience
Essential
- Strong analytical skills with advanced Microsoft Excel capability.
- Experience producing operational reporting and KPI analysis.
- Excellent organisational and planning skills.
- Strong problem-solving and investigation capability.
- Ability to manage multiple priorities within a fast-paced environment.
- Excellent communication and stakeholder management skills.
Desirable
- Experience working with Warehouse Management Systems (WMS).
- Knowledge of retail distribution and replenishment processes.
- Experience supporting continuous improvement initiatives.
- Experience working with third-party logistics providers.
- Selfridges
- #J-18808-Ljbffr
Supply Chain, Administrator in Birmingham employer: Selfridges
As a Workforce Scheduler at our company, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and professional growth. We offer comprehensive training, flexible working arrangements, and a culture that values collaboration and innovation, ensuring you have the tools and opportunities to excel in your role. Located in a vibrant area, our workplace fosters a sense of community, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Supply Chain, Administrator in Birmingham
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Selfridges and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Selfridges!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Selfridges keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Supply Chain, Administrator in Birmingham
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Selfridges:This is your chance to really connect with the team at Selfridges. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Selfridges
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Selfridges.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Selfridges that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Selfridges. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
