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For Companies At a Glance
- Tasks: Lead and motivate your team to exceed sales targets and improve customer experience.
- Company: Join a renowned retail brand known for its collaborative and dynamic culture.
- Benefits: Enjoy competitive pay, career development opportunities, and a vibrant work environment.
- Why this job: Make a real impact in a fast-paced retail setting while developing your leadership skills.
- Qualifications: Experience in retail management and a passion for customer service are essential.
- Other info: Flexible role with opportunities for growth and learning in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights.
- Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise.
- Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within Selfridges.
- Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available.
- Act upon information and feedback from across the business e.g. spotlight, engagement survey and team member feedback to name a few.
- Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures.
- Achieve stock loss KPI through effective management of procedures, stockless action plan and team member training.
- Liaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellers.
- Keep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvements.
A Bit About You
- Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance.
- Collaborative. Building relationships is one of your strengths. Whether it’s with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance of working together.
- A retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunities.
- A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike.
- A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change.
- Adaptable. Prioritising is one of your skills and you know how to keep your team calm and focused in times of change.
- Proactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its success.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Department Manager - Future Opportunities - All Departments in Birmingham employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager - Future Opportunities - All Departments in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock interviews with friends or family. This will help you get comfortable with your answers and boost your confidence when it’s time to shine.
✨Tip Number 3
Show off your skills! Bring a portfolio or examples of your work to interviews. Whether it’s sales targets you’ve smashed or innovative ideas you’ve implemented, let them see what you can bring to the table.
✨Tip Number 4
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It shows you’re keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Department Manager - Future Opportunities - All Departments in Birmingham
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your love for retail shine through! Share specific examples of how you've motivated teams or exceeded sales targets in the past. We want to see that you’re not just looking for a job, but that you genuinely care about making a difference in the retail world.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to highlight your achievements and skills. We appreciate clarity, so make it easy for us to see why you’d be a great fit for the role!
Tailor Your Application: Make sure to customise your application for the Department Manager role. Reference the specific responsibilities and skills mentioned in the job description. This shows us that you’ve done your homework and are serious about joining our team at StudySmarter.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to potentially joining our amazing team!
How to prepare for a job interview at Selfridges
✨Know Your Numbers
As a Department Manager, you'll need to demonstrate your understanding of sales targets and stock management. Brush up on key metrics related to retail performance and be ready to discuss how you've used data to drive results in previous roles.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and developed your team in the past. Think about specific situations where you provided feedback or coaching that led to improved performance. This will show your potential employer that you're not just a manager, but a true leader.
✨Be Collaborative
Highlight your ability to build relationships with both your team and external partners. Prepare anecdotes that illustrate how you've worked collaboratively to achieve common goals, especially in fast-paced environments. This will resonate well with the company's emphasis on teamwork.
✨Stay Adaptable
Retail is ever-changing, so be ready to discuss how you've successfully navigated change in your previous roles. Share examples of how you've prioritised tasks and kept your team focused during busy periods or transitions. This will show that you can handle the dynamic nature of the job.
