Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage complaints while driving sales.
- Company: Join the iconic Selfridges team in a dynamic retail environment.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Be a leader in your department and inspire others with your passion for fashion.
- Qualifications: Strong communication skills and a desire to learn about sales and customer service.
- Other info: Flexible role with a chance to work across different departments.
The predicted salary is between 28800 - 43200 £ per year.
Responsibilities:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
- Excite and motivate other colleagues in your department by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other information to help drive sales; cascade this information via training.
- Take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.
- Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
- Adapt to day‑to‑day challenges. A flexible role may require you to work in different departments, bringing your service excellence and collaborative spirit with you.
- Build and develop your own client base. Use exceptional service skills to nurture customer relationships, which you will maintain through your unique personal service.
About You:
- All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. Even without first‑hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products, this combination enables you to deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within the team will rely on you to keep them informed, whether about successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team, ready to support queries or coaching.
- A proud shopkeeper. You will replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist (Supervisor) Designer Womenswear in Birmingham employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist (Supervisor) Designer Womenswear in Birmingham
✨Tip Number 1
Get to know the brand inside out! Dive deep into their products, values, and latest trends. This knowledge will not only help you in interviews but also show your genuine passion for the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer service and sales. Use examples from your past experiences to demonstrate how you handle challenges and drive results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Brand Specialist (Supervisor) Designer Womenswear in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the brand and the products shine through. We want to see how excited you are about the role and how you can inspire others with your knowledge.
Tailor Your Experience: Make sure to highlight any relevant experience that aligns with the responsibilities mentioned in the job description. We love seeing how your past roles have prepared you to deliver exceptional service and drive sales.
Be a Great Communicator: Since communication is key in this role, use your application to demonstrate your ability to convey ideas clearly. Whether it’s through storytelling or sharing insights, show us how you can engage and motivate your team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Selfridges
✨Know Your Brand Inside Out
Before the interview, dive deep into the brand's history, values, and current product lines. Be ready to discuss how you can share this knowledge with customers and colleagues alike, as it shows your passion and commitment to the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you turned a complaint into a positive experience, as this will highlight your problem-solving abilities and dedication to customer satisfaction.
✨Be Ready to Discuss Sales Targets
Familiarise yourself with key performance indicators like sales, CRM, and NPS targets. Even if you haven't worked directly with these metrics, express your eagerness to learn and how you plan to achieve these goals in your new role.
✨Demonstrate Your Leadership Qualities
Think of instances where you've motivated or trained others. Highlight your collaborative spirit and how you can inspire your team to excel, as this is crucial for a supervisory position in a dynamic retail environment.
